help with exportation / saving calls in Nice Call Focus (NCF III) - replaced by cybertech Nice NTR

[IPOpotamus]

Hello Tek-tippers

I am making a decommission of a classical Nice Call Focus (NCF III) to move to Cybertech Nice Trading Recording.
As many of you know there is no path for migration from NCF, or a way to export massivlely the recordings stored on external media (DVD, tapes) but the customer anyway requires the recordings for 7 years more, and shut down the machine.
So some operators will make thousands of queries and saving the files to local disk until downloading manually by rounds of 50 files.

I got this questions:
is there some way to change the way saved as files are named? By now it only puts the name like this:
username_wav_xx.wav (where xx is a consecutive number in hexadecimal from 00 to 99) which are not meaningful for organizing.

The “nice query” interface allows to save the files in “aud” format which is very lighter than “wav” about 20 times less space.
But no idea of which player to use, the NCF windows system marks the “.aud” file as a “nice format audio” different from .nmf files found in NP 3.x

Any hint will be appreciated


=== having a NICE time with NICE ===

 

[nice12345]

unfortunately not. customer should have looked at Storage center option years ago as this would have avoided this. do you have a media library onsite?? generally in this instance if customer wishes to have calls then leave NCFIII in place for historic playback. why NTR what about NIM SMB? to play aud files you need the nice player its part of the 8.9 applications NCFIII install, if you dont see it under nice applications then run the application setup again and select it.

 

[nice12345]

you can also look at logger snapshot tool to save audio off ncfIII

 

[Typical09]

Hi
If there is CLS is 8.9 and latst service packs
and if there is cal data within the nice calls tables (if there has been any type of switch integration)
Xmedia is always an option to save the calls from external medis to SAN/NAS

 

[IPOpotamus]

Xmedia is always an option to save the calls from external medis to SAN/NAS

Hi Typical09

As far i know the CLS has the latest version and UPs, but xmedia is a whole new term for me, could you give more details?

Thank you very much.

=== having a NICE time with NICE ===

 

[Typical09]

Hi
Xmedia is an application from Nice, which allows bulk extraction of calls
from tape\dvd to be saved to NAS/SAN.
This will only work if there has been some kind of CTI/CDR data within the nice_cls_calls_xxxx tables.
It will also update the VoiceArchivePath field in the database to point to the new storage location

 

[nice12345]

yep a prof services piece of software with price tag