Help with Configuration of Group Pickup

[N1T15H]

Hello all,

I have a requirement:

I have lines A and B on 1 pickup group 1111, C, D and E under pickup group 2222.

User B wants to be pickup calls from users C and D.

Can anyone help me achieve this please ?

Thanks,

Nitish

 

[Silverblade]

That will not be possible. A user (directory number) can only be a member of one pickup group

 

[N1T15H]

So, how to use OPickup or Group Pickup ?


Please help.

 

[spunkysus]

Call Pickup allows you to pick up incoming calls within your own group. When you activate Call Pickup, it automatically dials the calls group number associated with the line you selected on your phone. If there is a call coming in on another telephone number in that same group, the call immediately begins ringing on your line. If there is more than one incoming calls in the pickup group, then you receive the first unanswered call. If there is no unanswered call in the group when you activate Call Pickup, your phone is placed back on hook.

Step 1 Press the line button and the more soft key.

Step 2 Press the PickUp soft key.

Step 3 Answer the incoming call that is redirected to your phone

 

[watchdovr]

You can pick up a call from another group
you can use "group call pickup"
here is a link to the cisco website

http://www.cisco.com/en/US/docs/voice_ip_comm/cucmbe/admin/7_0_1/ccmfeat/fscpickg.html#wp1091456