Help With CFNA 2

[bearclaw92]

Hi,
I am hoping for some help with the phone system at my current workplace. I attempted to enable the AA last week and all went well except we need a new recording to list the available ext. So I disabled the AA but now if a customer calls in and nobody answers they can ring the general voice mail or if the know the extension they can get that extensions voice mail, however if someone answers that call on line 10 say then needs to transfer the call to line 26 the forwarded call will ring a set number of times then bounce back to the originating phone. I know literally nothing about these phones and have been pouring through the manual trying to get some sort of idea to what is happening. How to I get the voice mail of the destination to answer and not have the call bounce back? Any help would be greatly appreciated.

 

[curlycord]

I know literally nothing about these phones"

Please get administration training, also some of what you said makes no sense.

-Transfer Callback and DRT Timers (which are system wide) can effect CFNA timers.




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[bearclaw92]

Thanks for the reply! How can i word this better? Basically internal forwarded calls bounce back to the sender after a set number of rings if the respondent does not answer instead of the respondents' mailbox answering. I'm sure it's a simple fix I just do not know where I change this setting. Is it a per handset thing? Or is there a general CFNA setting? Do I just need to change the number of rings for the cfna so the mailbox will pick up? As far as the training goes, I would love if that were an option, but I just recently became employed here and they insist I fix this.

 

[hawks]

like curly said your Transfer Call Back Timer is probably set lower than your CFNA is. Therefore any Transfered calls will come back to the person before it gets a chance to go to voicemail. Assuming this is a Norstar system we're talking about.

 

[bearclaw92]

Yessir Norstar system here, Both of you were a great help, I'll look into the Transfer Call Back Timer. I figured it was something to this nature but as I am fairly adept at technology, just not familiar with these systems. I just needed a point in the right direction, thanks again!