Does anyone have a good user document for Callback in Voicemail Pro? Especially with remote access (we have the play configuration menu set up.)
Client moved from an Intuity to IP Office and needless to say they are very frustrated with the callback limitations. And I'm finding some inconsistencies between the documentation and advice from the boards.
For example, the docs say when setting callback to a pager, to use ,,, (commas) in the source number entry for pauses, but several posts advise setting up a short code for the number and putting the short code in the source number entry. There are about 160 users in this system, and the system administrator is not going to be happy about changing users callback numbers all the time.
From the Play Configuration Menu, can the user enter any pauses? If so, with what key?
also, am I correct in interpreting that Callback only attempts the call once? And is that once for each new message or is that once, period, until the user clears their new messages? So if attempting to call a cell phone, and the cell connection is bad, the user isn't notified again?
Any tips, tricks, gotchas, etc., would be greatly appreciated!!!
Dineane Whitaker
Client moved from an Intuity to IP Office and needless to say they are very frustrated with the callback limitations. And I'm finding some inconsistencies between the documentation and advice from the boards.
For example, the docs say when setting callback to a pager, to use ,,, (commas) in the source number entry for pauses, but several posts advise setting up a short code for the number and putting the short code in the source number entry. There are about 160 users in this system, and the system administrator is not going to be happy about changing users callback numbers all the time.
From the Play Configuration Menu, can the user enter any pauses? If so, with what key?
also, am I correct in interpreting that Callback only attempts the call once? And is that once for each new message or is that once, period, until the user clears their new messages? So if attempting to call a cell phone, and the cell connection is bad, the user isn't notified again?
Any tips, tricks, gotchas, etc., would be greatly appreciated!!!
Dineane Whitaker
