Help with auto attendant schedule

[foneman1]

I am setting up an auto attendant schedule on a BCM50 and it goes like this:
All calls are answered by the auto attendant 24/7

Open hours are 7am to 7pm Monday thru Friday. Playing open hours greeting.

Closed hours are 7pm to 7am Monday Thru Friday playing closed hours greeting.

Saturday open hours are 8am to 12pm playing open hours greeting, closed for one hour for lunch, playing lunch hour greeting from 12pm to 1pm, then open for business from 1pm to 4pm playing open hours greeting.

Closed 4pm Saturday till 7am on Monday, and playing closed hours greeting till Monday 7am.

I think I got weekdays and nights correct, but I am having a hard time with the lunch hour greeting on Saturday.

Any ideas on how I can setup Saturday lunch hour greeting.

Thank you so much.

 

[Uraby]

The simplest thing to do would be to record the office hours either in the greeting or in an information mailbox accessed from the menu of options. Is the lunch hour greeting different from the closed greeting played at night? What have your programmed for morning, afternoon, & evening greetings for Monday to Friday? (i.e. 1,2,3 or just 1).Perhaps we could play with the times.

Uraby

 

[foneman1]

The lunch hour greeting is diffrent from the night greeting, and its for Saturday only.
I have 1 programmed for morning, afternoon, and evening. 2 for closed hours. Thanks.

 

[SupportDude]

Hey foneman1 ...
Give this a shot
Recording Company Greeting 3 as your lunchtime greeting and assign it to Afternoon.
Assign Greeting 1 to Morning & Evening.
Leave Greeting 2 for Non-Business.

Set your hours like this for Monday through Friday.
Morning = 0700
Afternoon = 0700
Evening = 0700
Non-Bus = 1900

Set Saturday like this.
Morning = 0700
Afternoon = 1200
Evening = 1300
Non-Bus = 1600

Set Sunday like this.
Morning = 2300
Afternoon = 2300
Evening = 2300
Non-Bus = 2300

When two schedules are configured with the same time period it will default to the last schedule programmed with that time and play that greeting.
So, M-F, you get your normal treatment.
Saturday, you get your lunch greeting.
Sunday you get the Closed greeting all day.

Hope this helps!

-SD-

http://www.mysupportguy.net