Help with an error message

[1a22ip]

Does any one know where I can get a book to look up error messages from my Octel. The error for today Is:
SP OSA General Errors.

Thanks in advance
ED


1a2 to ip I seen it all

 

[doktor]

I guess that you are using an Octel 250/350?

///doktor

 

[KenMeans]

The SP OAS is referring to the OAS Visual messenger server or you may be using EVM.

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[1a22ip]

Thanks for the quick replies:
///doktor
Software load
Software Rel. .... Aria 03.11.05-1
System Type ........... 250

Ken:
I don't know what a visual messenger server is nor what a EVM might be??? There is nothing but the PBX connected to this box.

Thanks
ED






1a2 to ip I seen it all

 

[KenMeans]

It may also be the backup tape drive if you can post the whole error

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[1a22ip]

Sorry for the delay. Below is the only 3 errors I have received:
11 OCT 08 08:07:50PM
*** SP OSA General Errors
>>> NOTIFY SUPPORT REPRESENTATIVE
00000 1EC0BA00 E4000000 040032F7 DEC60100 *..........2.....*
00010 80001100 04070000 2D770100 8900 *........-w.... *

11 OCT 08 08:09:00PM
*** SP OSA General Errors
>>> NOTIFY SUPPORT REPRESENTATIVE
00000 1EC0BC00 E4000000 040000F9 DEC60100 *................*
00010 80001100 04070000 2D770100 8900 *........-w.... *

11 OCT 08 08:09:11PM
*** SP OSA General Errors
>>> NOTIFY SUPPORT REPRESENTATIVE
00000 1EC0B800 E4000000 04000BF9 DEC60100 *................*
00010 80001100 04070000 2D770100 8900 *........-w.... *



1a2 to ip I seen it all

 

[KenMeans]

Well i can tell you that this is a asa sp error and it would show if you were using a OAS server with a LAN card in the Octel. Do you have a LAN card in the Octel ? or someone may have setup the applications in the Octel but never added the OAS server ?




Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[1a22ip]

Ken: Thanks for looking at this. I do have a Lan card installed. It is connected to a terminal server and is used for administration only. I have no external apps defined. I will ask the data guy's if they reset the terminal server on the day in question

Thanks Again
ED

1a2 to ip I seen it all

 

[KenMeans]

Well that is odd as you can't admin the Octel 250 using the LAN card without a OAS server and some other programs

I would assume that the terminal server is hooked to one of the async ports on the CCF.

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[1a22ip]

Ok here we go. I have the LAN card talking to the Voice mail network. 3 sites in a 5 digit dial plan. All ok. On the CCF I have the console connection connected to the Terminal server. I use procom with Wyse 52 terminal emulation. This is also working fine. I also have a local dumb terminal connected to the CCF as well. I checked this as well all ok. I have not received an error since and I going to clear them and wait and see.

Thanks again
ED

1a2 to ip I seen it all

 

[1a22ip]

Found out what this was. Server guys kicked of what they call a nessus scan. Hhen it hit the Octel it complained.

Thanks for all the help
ED

1a2 to ip I seen it all

 

[OCTELSUPPORT]

Ed, It sounds like you have digital networking to a remote Octel server.

Kay

 

[Avayapbxtech]

We have an Octel 250 and need to make a mailbox as "Listen Only" I see the parameter to change this, but the system will not allow me to save the mailbox as Listen Only. Does anyone know how to set this option?

 

[KenMeans]

You can't change it you need to build a new mailbox and make it a type 1.

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)