Help with a configuration request.

[RDECIT]

We currently have a 24/7 service that is handled externally, that rings various mobiles in different orders from week to week.

It has been asked of me to try and bring the service into the Mitel, but I'm not sure how it can be achieved 100%.

My first idea was to have the 24/7 non geo number, to come into the system and then go to a ring group. The ring group would have speed calls to the mobiles which it would check in turn (obviously recalling the call before the mobile vm kicks in) Depending on who is on call, would dictate which speed calls in the group would be present. That bit in theory should work. The problem I have is that ring group orders are not flexible. If you wanted to change the order, you would have to remove the members and put them back in in the other you want them to ring.

I also through of setting up a dummy extension, and then the managers can use the desktop manager to change the call forward destination. The problem with this is that you can only forward to one destination.

Any idea's would be appreciated. We have the following at our disposal, a Mitel 3300 MXe MCD 4.0, embedded voicemail, Unified Communicator Advanced 4.0, Mobile Extension, Mitel Border Gateway and CCM.

 

[RDECIT]

I've now found another issue to my plan, speed calls are not valid members of a ring group.

 

[kwbMitel]

I haven't given this much thought so there may be problems with this. I've mainly taken your ideas as a starting point and expanded.

for each cell number purchase an External Hotdesk Number. Create EHDU's that would then be members of the ring groups.

Create multiple Ring groups where each has the unique order you require.

The pilot number would terminate to a DN that can be forwarded to the appropriate ring group when required.

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What's most important is that you realise ... There is no spoon.

 

[RDECIT]

ok kwb, the goal posts have moved slightly. Plus I don't think I'll be able to buy the EHDU licenses. Only one person will be on call at any one time, so the forward will be to their mobile and then back off to their home number.

An idea I had was to create two sets, one for the users mobile and one for the users home. When the rotor changes, you can just go into the desktop admin for each extension and put in the new number for call forward always. I tried this and it worked fine. So I thought that i could put them into a cascade ring group, which mean's I could time out the cascade before backing it off to a voice mail. The problem with this is that the dummy set's are not live so the ring group is not valid. Is there a way that I'm not thinking about to deliver to the sets in the ring group dispite them not being live.

 

[kwbMitel]

I would think that the ring group would ignore routing and forwarding of the members in much the same way that a hunt group does.

I think you should forget ring groups if EHDU is off the table.

With only 2 destinations required you could simply use Rerouting.

DN routes to Speedcall XXX1 always and XXX2 on first alternative.

You could get as many as 3 choices by including the 2nd alternative.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[RDECIT]

Thanks, I've been looking at 1st and 2nd alternatives this afternoon. Nearly got it working but I'm having problems with my timings.

 

[kwbMitel]

Another advantage of EHDU is that you can enable Answer Confirmation required.

This make timing a non-issue.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[RDECIT]

EHDU is out of the question because of no license. I'm speed calling the first number with call forward allways (managed through the desktop tool) this works. Got the second alternative setup to the second DN (with call forward aways managed via the dektop tool) However more often than not, the call just rings until the mobile voicemail kicks in. I can't get any of the timers to recall the call and send to the second alternative.