Help wait tone changed to prompt

[thedorinro]

Hello,

I have been asked if i can switch the waiting tone with a prompt message.
My MIRAN channels are all occupied and no other card available.
I have been asked not to use call pilot or contact center because they want to do this for the predictive dialer agents.

So they want me to change for a group of agents the waiting tone with a prompt saying that "please wait an agent wil be soon with yo...bla bla"

Can i change the wait tone for 1 or 2 or 3 sets using only miran and cs1000e pbx???

 

[allenmac]

You assign RAN in the PBX based on the ACD queue, so the queue level in your case is the place to make the most granular change.

Unfortunately, you will need a source for this message, so unless you have another RAN capable device, your prospects are bleak.