Help! Vertias backupexec 8.6 and a DEll Power Vault 110

[robbo007]

Morning all,

I have a Windows 2000 server, Vertias Backup Exec 8.6 and a Dell Power Vault 110 DLT tape drive.

I keep getting the same error:

Storage device "DELL 1" reported an error on a request to write data to media.

Error reported:
The request could not be performed because of an I/O device error.

^ ^ ^ ^ ^

I have checked the drive and it's fine. SCSI ID's, drivers, tapes etc are good too. I am using the latest Vertias drivers and have rebooted the services and server.

Any ideas why this error keeps appearing?

Thanks,

Rob

 

[Marverick]

Rob,

Most of the time you can correct the Device I/O errors by changing the SCSI chain order for the Library and the tape drive(s). Try setting the Libray SCSI ID to 0 and Drive 1 to SCSI ID = 1,, Drive 2 to SCSI = 2, and so on. The funny thing about Tape hardware is, they like to have their SCSI ID chain order at the bottom and very close together. Give this a try.

M

 

[robbo007]

Maverick,

Do you mean the SCSI card ID to 0? I think my RAID array is using some of the lower ID's and the TAPE device is using ID 6.

Rob

 

[robbo007]

Problem seems to be resolved by putting the SCSI card ID to 0 and the device (tape drive) to ID 1. I have no other devices on the SCSI card.

Thanks for your help.

Rob