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help task manger disable and shut down button

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nicksimko

nicksimko

MIS
Jan 11, 2007
37
US
ok here there problem i can use task manger get error that is disable by adimn but i am the admin and there is one account.
where there should be a shut down button in start menu ther is none only a log out option. i shure its a virus of some kind what AV or spyware would find it and how do u enable task manger abian lpz help.

nick
 
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First thing follow this link


second off download these programs.

avg anti spyware (set it to delete anything it finds)


ccleaner (if you have nero, be sure to uncheck it from the program list)

(click download latest version on the top right in the green)

Eusing free registry cleaner

Ok, first thing is follow the link to fix your task manager. Second run ccleaner and remove all temp junk from the computer.

3rd run avg anti spyware and delete anything it finds. Fourth run eusing registry cleaner.

Once they are done download hijackthis from the link below. Open it up and choose do a system scan and save a logfile and then post the logfile on here. On hijackthis do not attempt to fix anything unless you know what your doing as not everything it shows is bad.


There is a point in wisdom and knowledge that when you reach it, you exceed what is considered possible - Jason Schoon
 
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Also what antivirus are you using?

There is a point in wisdom and knowledge that when you reach it, you exceed what is considered possible - Jason Schoon
 
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ok thanks i was use avg but it ran out. trying to get one fast. thanks
nick
 
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there is no run option in start!!! how would i get that to run ?

nick
 
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Ignore the link for now and run the others and then go back once the threats have been removed. As for antivirus since your looking for once I reccomend antivir.


If you do get antivir here is how I reccomend setting it up.

This is to setup antivir after it has been installed.

Right click on the logo in the taskbar(a red square with a white umbrella), then left click configure. Towards the top left, you will see a box beside expert mode. Check this box. Now click the + beside scanner, and now the + beside scan. This will expand them.

Now click on scan itself to where it is highlighted. Now to the right under files, select the circle beside all files. Now click on action for concerning files. To the right, click the circle beside automatic. Now to the right of that, set primary action to repair and secondary action to delete. DO NOT check the box that says "copy file to quarantine before action".

Now click on archives to where it is highlighted. Make sure all boxes on this page are checked, if not check them. Now click on heuristic. To the right under win32 file heuristic, check the box beside "win32 file heurisitic", then click the circle beside medium detection level.

Now click the + beside guard and the + beside scan to expand them. Now click on scan to where it is highlighted. To the right under scan mode, check "scan when reading and writing". To the right of that under files, click the circle beside "all files".

Now click on heuristic to where it is highlighted. Check the box beside win32 file heuristic, and then click the circle beside medium detecion level. Now click ok and antivir is now setup for scanning. I highly reccomend doing a scan now.

There is a point in wisdom and knowledge that when you reach it, you exceed what is considered possible - Jason Schoon
 
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i download the stuff you said and i use hijack this and here the log file still trying to figur out how the run to work snice there is no option in start menu!!??

nick

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:34:06 PM, on 9/11/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\svdhost.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\XoftSpySE1\xoftspy.exe
C:\WINDOWS\system32\DVDRAMSV.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\Program Files\Valve\Steam\Steam.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Google\Google Updater\GoogleUpdater.exe
c:\TOSHIBA\IVP\swupdate\swupdtmr.exe
C:\Program Files\Metamail Inc\Metamail Tray\Metamail Trust Manager.exe
C:\WINDOWS\system32\RAMASST.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\PROGRA~1\METAMA~1\METAMA~1\METAMA~2.EXE
C:\Program Files\uTorrent\uTorrent.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\wscntfy.exe
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\Program Files\DAEMON Tools\daemon.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.1.615.5858\swg.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [Microsoft Updates] svdhost.exe
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKLM\..\Run: [XoftSpySE] C:\Program Files\XoftSpySE1\xoftspy.exe -s
O4 - HKLM\..\RunServices: [Microsoft Updates] svdhost.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [Steam] "C:\Program Files\Valve\Steam\Steam.exe" -silent
O4 - HKCU\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033
O4 - Global Startup: Google Updater.lnk = C:\Program Files\Google\Google Updater\GoogleUpdater.exe
O4 - Global Startup: Metamail Trust Manager.lnk = C:\Program Files\Metamail Inc\Metamail Tray\Metamail Trust Manager.exe
O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe
O7 - HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.toshibadirect.com/dpdstart
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - Unknown owner - -"C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe" (file missing)
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - Unknown owner - -C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe (file missing)
O23 - Service: ASP.NET State Service (aspnet_state) - Unknown owner - C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet_state.exe (file missing)
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: ConfigFree Service (CFSvcs) - Unknown owner - -C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe (file missing)
O23 - Service: DVD-RAM_Service - Matsushita Electric Industrial Co., Ltd. - C:\WINDOWS\system32\DVDRAMSV.exe
O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Unknown owner - -C:\Program Files\Intel\Wireless\Bin\EvtEng.exe (file missing)
O23 - Service: Google Updater Service (gusvc) - Unknown owner - -"C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe" (file missing)
O23 - Service: McAfee WSC Integration (McDetect.exe) - Unknown owner - -c:\program files\mcafee.com\agent\mcdetect.exe (file missing)
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - -c:\PROGRA~1\mcafee.com\vso\mcshield.exe (file missing)
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - Unknown owner - -c:\PROGRA~1\mcafee.com\agent\mctskshd.exe (file missing)
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Unknown owner - -C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe (file missing)
O23 - Service: Office Source Engine (ose) - Unknown owner - -"C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE" (file missing)
O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Unknown owner - -C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe (file missing)
O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Unknown owner - -C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe (file missing)
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - Unknown owner - -C:\Program Files\Spyware Doctor\svcntaux.exe (file missing)
O23 - Service: PC Tools Security Service (sdCoreService) - Unknown owner - -C:\Program Files\Spyware Doctor\swdsvc.exe (file missing)
O23 - Service: Swupdtmr - Unknown owner - c:\TOSHIBA\IVP\swupdate\swupdtmr.exe
O23 - Service: TOSHIBA Application Service (TAPPSRV) - Unknown owner - -"C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe" (file missing)
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: Window Washer Engine (wwEngineSvc) - Unknown owner - -C:\Program Files\Webroot\Washer\WasherSvc.exe (file missing)

--
End of file - 8206 bytes
 
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Check these and click fix checked.

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm

O7 - HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1

You do not need to access "run" to run those programs I mentioned. When i say run them I mean click start, find the program and click on it and start it. I reccomend loading in safe mode to scan with them.

To load in safe mode, restart computer (manually with the button if you have to) and then start pressing F8 till you hear a beep or are brought to a black screen with options. From there choose load windows in safe mode.

There is a point in wisdom and knowledge that when you reach it, you exceed what is considered possible - Jason Schoon
 
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will check those box enable task manger by it self or do i have to enable myslef if so how since run is not there??
thank you for the help going to do it now.

nick
 
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no those will not enable task manager, just follow what has been posted and then task manager will be taken care of when the junk has been removed. You should then be able to access run.

There is a point in wisdom and knowledge that when you reach it, you exceed what is considered possible - Jason Schoon
 
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ok i will do what i can to night if not fix i will post for help i have work off at 3:30 Pm if i fix it i will post and say thanks for the help i will follow the direction and thank you very much for helping.

nick
 
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ok i am running avg and the anti virus you said to down load and configured it as you said now running. ran CCleaner and Eusing Free Registry Cleaner but still no run option i guess it make come back when scan done and i delete all viruses or is it still messed up? i also found that my sound option is gone for the one Toshiba gives you i have laptop th windows normal one is still working but the Toshiba one has surround sound option and it boost over all quality up and volume level to is there way to get it back to or just reinstall the portion drive not a full formmatoption it gives you?

nick
 
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it still messed up i need to know good free av and spyware soft ware downloands not free trials plz i have zone alarm pro for firewall i kinda have Norton but the keygen not working yet need to know hardware code could you help me with all this plz and if you can't with the Norton because of non pirated software issues i understand.

nick
 
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I gave you links to a free antivirus but norton must be removed. Remove norton, install antivir and configure it like I mentioned.

There is a point in wisdom and knowledge that when you reach it, you exceed what is considered possible - Jason Schoon
 
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ok thanks i am going to reformat because run never came back and the shut down button either. then i will install the links of the programs you said. is the antivir good against the virus or spy ware i had that did this. good night work tomorrow if i have questions i will ask from my PC thanks very much for the help.

nick
 
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ok got everything squard away. i have for spy ware and ant virus norton internet suite and for fire wall zone alarm internet suite and spysweeper all updated and running fine no slow computer but the auto block pops up every second with inrtution block and can't disable the message window i can't type or play games how u disable it for norton plz help me. i thank you for all the help you have given me.

nick
 
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