HELP - Target Lines 2

[robnkauai]

All:

My vendor upgraded my software this weekend to 7.0 (I have a MICS), from 6.0) and now when I go to program my target lines to accept DIDs, it only allows me to enter 3- digits. The older version allowed me to enter the 7 digits..

IDEAS? Any assistance would be greatly appreciated.

thanks

 

[acewarlock]

How many are your Ext's.

 

[robnkauai]

my extensions are 3 digits.

 

[senk1s]

under system programming change the # of received digits to 7
- your should be able to do this

Did your vendor upgrade or just change the software (looks like the latter)

 

[robnkauai]

we added another PRI card and then he upgraded to 7.0. make sense?

 

[robnkauai]

You're the bet senk1s. You just saveed me a big headache... your fix - changing the rec# digits - worked out great.

I appreciate you helpling me out and not telling me to call a vendor.... : ) Plus, he just left.....lol

 

[robnkauai]

oh yeah, one more question:

why do my users now have to hit the intercom button to start dialing out? they used to be able to just start dialing...

 

[hawks]

What is their Prime Line set to in programming? Sounds like it is set to NONE.

 

[robnkauai]

it's set to i/c.

 

[bwtc]

Make sure that the dialing method is set to Automatic (User Preferences -> Dialing Options). It is probably set to Standard

 

[robnkauai]

that was the answer bwtc. i didn't anticpate having to change all the settings back.. we lost all programming on the switch. now i get to go to every set and make the individual changes.. lucky me

 

[bwtc]

You should be able to copy the user preferences.

But, it will also copy the ring type, auto-logging, language, and contrast settings.

Try going into User Preferences for a set that you have changed to work correctly & press the COPY softkey. Copy it to a SINGLE set & see if everything is still working properly for the set that you copied to.

If so, try copying to a range...