Help setting up and IP Office 403

[charlie2908]

My company has just inherited an IP Office 403 unit from a company that went into receivership, and for my sins I have been given the task of setting it up to replace our existing PBX (JOY!!!).
The unit came to us with 12 digital handsets, an IP400 Digital Terminal and had a PRI card installed as the primary trunk. We have three ISDN2e lines but do not have ISDN30 so ordered the 4 port BRI card and have installed it into the unit. From what I gather, the unit will detect that the BRI card has been installed instead, and this reflects when you open the management software. Also in the front panel of the unit, the corresponding LED’s light up when one of the ISDN lines are plugged into the BRI card.
I have been able to get the unit up and running on our network, set up users and groups so that it works internally without any problems; however when you try to make an outgoing call from the unit all I get is a long pause and then a busy tone. Similarly, trying to dial the number from a mobile or another land line, all you get is the busy tone again.
I have looked at all kinds of things in the configuration to try and get it working but as yet have not found out where I’m going wrong. I am starting to wonder if the unit does know it has a BRI card installed or not. Any Ideas?????????? Cheers.

 

[Morrack]

did you default the unit after installing the BRI card, before customizing it for your company? If not I would give it a whirl - if it doesn't help you can always reload your existing config back into it.

Failing that one of the UK guys here will have to help you, us poor sods in north america aren't allowed to use BRI on IP Office

Peter

 

[IPGuru]

1) As per Peter - Default the unit before Starting work

2) did you replace the Pri board or install the Bri in slot A. untill SW release V2.1 the IP403 only supported ISDN boards in slot A.

 

[charlie2908]

Ok guys this is what I have get to so far:
I defaulted the unit like you suggested, and put the BRI card into slot A. I then ran the setup wizard from the admin disk. Gave it a name, password etc, declined the internet connection but selected the MSN/DDI config. As I am only testing the unit I selected one number, no DDI’s and has a presentation of 6 digits. This was then uploaded to the unit. Opened the config file and checked all was loaded ok which it had, tried an outside line no joy. Also there was no indication that a trunk line was present.
Tried the above again back in slot B, got the same symptoms again, however this time I could see that the led was lit indicating that the trunk was present.
Any further clues here?

 

[Morrack]

IPGuru prior to 2.1 ISDN cards (PRI anyway) had to go in slot B, not A (I know you know that, you just typed the wrong letter in point 2 above).

Charlie I would default the unit once more, but with the BRI firmly seated in slot B before you do the default. Are you confident you've programmed the correct lines into the line group you're using in your dialout shortcode (?/./dial) ?

Peter

 

[experimentalot]

And remember a unit that has been defaulted will ring the ext's in the main group with the default incoming route.
As long as you have the led lit to confirm your bri is synched the calls should come in, is the led flashing when you dial in, use the monitor program to see what is happening , monitor the isdn layers.

 

[IPGuru]

Appologies for the Typo, I did of course mean slot B.

Another Question however

when you check unints in the config, what models are being reported?

 

[charlie2908]

Sorry guys you are talking to a complete newbie here as far as PBX’s go. From all the documentation I’ve got from Avaya, after running the setup wizard and allocating the number to “main” and have also tried to an extension you should be able to at least dial out. From the front panel it looks like when you dial an external number the trunk light starts to flash indicating the card is trying to dial, but it doesn’t seem to get the connection. After you hang up the call the trunk led carries on flashing and it takes a reboot to get a sync again.
Sorry about the length of it but this is what I’m getting from the Monitor for trying to make the call, it doesn’t make much sence to me as I don’t know what I need to look for?

0mS PRN: Monitor Started IP=10.10.5.106 IP 403 1.3(34)
0mS PRN: LAW=A PRI=0, BRI=4, ALOG=0, ADSL=0 VCOMP=0, MDM=0, WAN=0, MODU=0 LANM=0 CkSRC=5 VMAIL=0(VER=0 TYP=1) CALLS=0(TOT=0)
75mS PRN: Thu 15/7/2004 16:54:14 FreeMem=6696840 CMMsg=3 (3) Buff=100 656 500 1369
17569mS PRN: Thu 15/7/2004 16:54:32 FreeMem=6691364 CMMsg=3 (3) Buff=100 656 500 1369
22013mS CM: CMShortCode
Line: type=DigitalExtn 3 Call: lid=0 id=1 in=0
ShortCode GetSystemInfo (99) = []
22013mS CMExtnRx: v=203, p1=1
CMShortCode
Line: type=DigitalExtn 3 Call: lid=0 id=1 in=0
ShortCode GetSystemInfo (99) = []
22013mS CMExtnTx: v=203, p1=1
CMShortCode
Line: type=DigitalExtn 3 Call: lid=0 id=1 in=0
ShortCode GetSystemInfo (99) = [1.3 (34)] Calling[IP403] Type=Default (100)
BChan: slot=2 chan=3
Display [IP 403]
Tag type=Text [.........] [0x00 0x00 0x00 0x00 0xfffffff4 0x17 0x00 0xffffffd6 0x11 ]
Timed: 15/07/04 16:54
22014mS CM: CMSetup
Line: type=DigitalExtn 3 Call: lid=0 id=1 in=0
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
22018mS CMExtnRx: v=203, p1=1
CMSetup
Line: type=DigitalExtn 3 Call: lid=0 id=1 in=0
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
22019mS CMExtnEvt: v=1 State, new=DialReq old=Idle,0,0,
22019mS CMExtnTxC: v=1
CMSetup
Line: type=DigitalExtn 3 Call: lid=0 id=1001 in=0
Calling[203] Type=Internal (101)
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
BChan: slot=2 chan=3
22019mS CMCallPkt: v=1001
CMSetup
Line: type=DigitalExtn 3 Call: lid=0 id=1001 in=0
Calling[203] Type=Internal (101)
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
BChan: slot=2 chan=3
22020mS CMTARGET: LOOKUP CALL ROUTE:1 type=100 called_party= sub= calling=203 in=0 complete=0
22020mS CMTARGET: ADD TARGET:1 number= type=100 depth=1 nobar=1 setorig=1
22020mS CMTARGET: LOOKUP CALL ROUTE:1 returned 0
22021mS CMCallEvt: v=1001 State, new=Dialling old=Idle,0,0,Astate
22021mS CD: CALL: 0.1001.0 State=0 Cut=0 Music=0.0 Aend="Extn203(203)" (2.3) Bend="" [] (0.0) CalledNum= () CallingNum=203 () Internal=1 Time=2 AState=7
22021mS CMExtnRxC: v=1
CMSetupAck
Line: type=NoLine 0 Call: lid=0 id=1001 in=0
BChan: slot=2 chan=3
22021mS CMExtnEvt: v=1 State, new=Dialling old=DialReq,0,0,
22022mS CMExtnCutEvt: v=1 State, new=DialTone old=None,0,0,
22022mS CMExtnTx: v=203, p1=1
CMInbandTone
Line: type=DigitalExtn 3 Call: lid=0 id=1 in=0
BChan: slot=2 chan=3
UUI type=User2User [TD1\r\n] [0x54 0x44 0x31 0x0d 0x0a ]
Timed: 15/07/04 16:54
22022mS CMExtnTx: v=203, p1=1
CMSetupAck
Line: type=DigitalExtn 3 Call: lid=0 id=1 in=0
BChan: slot=2 chan=3
Timed: 15/07/04 16:54
22023mS CMCallEvt: v=1001 State, new=LocalDial old=Dialling,0,0,Astate
22023mS CD: CALL: 0.1001.0 State=0 Cut=0 Music=0.0 Aend="Extn203(203)" (2.3) Bend="" [] (0.0) CalledNum= () CallingNum=203 () Internal=1 Time=4 AState=9
22023mS CMMap: a=2.3 b=0.0 D1
22105mS PRN: Thu 15/7/2004 16:54:37 FreeMem=6689760 CMMsg=3 (3) Buff=100 656 500 1369
22245mS CMExtnRx: v=203, p1=1
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode GetCallInfo (108) = []
22245mS CMExtnTx: v=203, p1=1
CMShortCode
Line: type=DigitalExtn 3 Call: lid=0 id=1 in=0
ShortCode GetCallInfo (108) = []
BChan: slot=2 chan=3
UUI type=User2User [C.........] [0x43 0x00 0x00 0x00 0x00 0x00 0x00 0x03 0xe9 0x00 ]
Timed: 15/07/04 16:54
23216mS CM: CMInformation
Line: type=DigitalExtn 3 Call: lid=0 id=1 in=0
Called[1] Type=Default (100)
23221mS CMExtnRx: v=203, p1=1
CMInformation
Line: type=DigitalExtn 3 Call: lid=0 id=1 in=0
Called[1] Type=Default (100)
23221mS CMExtnCutEvt: v=1 State, new=None old=DialTone,0,0,
23222mS CMExtnTx: v=203, p1=1
CMInbandTone
Line: type=DigitalExtn 3 Call: lid=0 id=1 in=0
BChan: slot=2 chan=3
UUI type=User2User [TD0\r\n] [0x54 0x44 0x30 0x0d 0x0a ]
Timed: 15/07/04 16:54
23222mS CMExtnTxC: v=1
CMInformation
Line: type=DigitalExtn 3 Call: lid=0 id=1001 in=0
Called[1] Type=Default (100)
BChan: slot=2 chan=3
23222mS CMCallPkt: v=1001
CMInformation
Line: type=DigitalExtn 3 Call: lid=0 id=1001 in=0
Called[1] Type=Default (100)
BChan: slot=2 chan=3
23222mS CMMap: a=2.3 b=0.0 D0
23223mS CD: CALL: 0.1001.0 State=0 Cut=1 Music=0.0 Aend="Extn203(203)" (2.3) Bend="" [] (0.0) CalledNum=1 () CallingNum=203 () Internal=1 Time=1204 AState=9
23450mS CM: CMInformation
Line: type=DigitalExtn 3 Call: lid=0 id=1 in=0
Called[2] Type=Default (100)
23455mS CMExtnRx: v=203, p1=1
CMInformation
Line: type=DigitalExtn 3 Call: lid=0 id=1 in=0
Called[2] Type=Default (100)
23455mS CMExtnTxC: v=1
CMInformation
Line: type=DigitalExtn 3 Call: lid=0 id=1001 in=0
Called[2] Type=Default (100)
BChan: slot=2 chan=3
23455mS CMCallPkt: v=1001
CMInformation
Line: type=DigitalExtn 3 Call: lid=0 id=1001 in=0
Called[2] Type=Default (100)
BChan: slot=2 chan=3
23665mS CM: CMInformation
Line: type=DigitalExtn 3 Call: lid=0 id=1 in=0
Called[3] Type=Default (100)
23670mS CMExtnRx: v=203, p1=1
CMInformation
Line: type=DigitalExtn 3 Call: lid=0 id=1 in=0
Called[3] Type=Default (100)
23670mS CMExtnTxC: v=1
CMInformation
Line: type=DigitalExtn 3 Call: lid=0 id=1001 in=0
Called[3] Type=Default (100)
BChan: slot=2 chan=3
23671mS CMCallPkt: v=1001
CMInformation
Line: type=DigitalExtn 3 Call: lid=0 id=1001 in=0
Called[3] Type=Default (100)
BChan: slot=2 chan=3
24680mS CMTARGET: LOOKUP CALL ROUTE:1 type=100 called_party=123 sub= calling=203 in=0 complete=0
24680mS CMTARGET: ADD TARGET:1 number=123 type=100 depth=1 nobar=1 setorig=1
24680mS CMTARGET: SYS SC:1 123 0 sc=type=31 code=?, num=.
24681mS CMTARGET: DIAL LINE:1 GROUP=0 SUCCESS=1
24681mS CMTARGET: OVERLAP LOOKUP CALL ROUTE:1 returned 1
24681mS CMCallEvt: v=1001 State, new=Dialling old=LocalDial,0,0,Astate
24681mS CD: CALL: 0.1001.0 State=0 Cut=1 Music=0.0 Aend="Extn203(203)" (2.3) Bend="Line" [Line] (0.0) CalledNum=123 () CallingNum=203 () Internal=0 Time=2662 AState=7
24682mS CMExtnRxC: v=1
CMSetupAck
Line: type=NoLine 0 Call: lid=0 id=1001 in=0
Called[123] Type=Default (100)
BChan: slot=2 chan=3
Display [123]
24682mS CMExtnCutEvt: v=1 State, new=CutThru old=None,0,0,
24682mS CD: CALL: 0.1001.0 State=0 Cut=1 Music=0.0 Aend="Extn203(203)" (2.3) Bend="Line" [Line] (0.0) CalledNum=123 () CallingNum=203 () Internal=0 Time=2663 AState=7
24683mS CMExtnTx: v=203, p1=1
CMSetupAck
Line: type=DigitalExtn 3 Call: lid=0 id=1 in=0
Called[123] Type=Default (100)
BChan: slot=2 chan=3
Display [123]
Timed: 15/07/04 16:54
24683mS CMCallEvt: v=1001 State, new=Dialled old=Dialling,0,0,Astate
24683mS CD: CALL: 0.1001.0 State=0 Cut=1 Music=0.0 Aend="Extn203(203)" (2.3) Bend="Line" [Line] (0.0) CalledNum=123 () CallingNum=203 () Internal=0 Time=2664 AState=8
24684mS PRN: AdjustCount 1,1 -> cur=1 out=1 v=1 d=0
24684mS CMLineTx: v=5
CMSetup
Line: type=Q931Line 5 Call: lid=0 id=1002 in=0
Called[123] Type=Default (100) Calling[1442265350] Type=Default (100)
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
Display [Extn203]
Cause=16, Normal
24925mS CMExtnRx: v=203, p1=1
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode GetCallInfo (108) = []
24926mS CMExtnTx: v=203, p1=1
CMShortCode
Line: type=DigitalExtn 3 Call: lid=0 id=1 in=0
ShortCode GetCallInfo (108) = []
BChan: slot=2 chan=3
UUI type=User2User [C.........] [0x43 0x00 0x00 0x00 0x00 0x00 0x00 0x03 0xe9 0x00 ]
Timed: 15/07/04 16:54
25066mS PRN: Thu 15/7/2004 16:54:40 FreeMem=6689676 CMMsg=3 (3) Buff=100 655 499 1369
29067mS PRN: Thu 15/7/2004 16:54:44 FreeMem=6689760 CMMsg=3 (3) Buff=100 656 500 1369
32564mS PRN: Thu 15/7/2004 16:54:48 FreeMem=6695236 CMMsg=3 (3) Buff=100 656 500 1369
52022mS PRN: Call Idle Timeout
52022mS CMCallEvt: v=1001 State, new=Idle old=Dialled,0,0,Astate
52022mS CMCallEvt: v=1001 State, new=Idle old=Idle,0,0,BState
52023mS CALL:2004/07/1516:54,00:00:00,000,203,O,123,123,Extn203,,,1,,""
52023mS CMExtnCutEvt: v=1 State, new=None old=CutThru,0,0,
52023mS CD: CALL: 0.1001.0 State=0 Cut=0 Music=0.1 Aend="Extn203(203)" (2.3) Bend="Line" [Line] (0.0) CalledNum=123 () CallingNum=203 () Internal=0 Time=30004 AState=0
52023mS CMExtnCutEvt: v=1 State, new=EngagedTone old=None,0,0,
52024mS CMExtnTx: v=203, p1=1
CMInbandTone
Line: type=DigitalExtn 3 Call: lid=0 id=1 in=0
BChan: slot=2 chan=3
UUI type=User2User [TB1\r\n] [0x54 0x42 0x31 0x0d 0x0a ]
Cause=16, Normal
Timed: 15/07/04 16:55
52024mS CMExtnEvt: v=1 State, new=DialReq old=Dialling,0,0,
52024mS PRN: CMCallReleaseStart 0.1002.0
52025mS CMLineTx: v=5
CMDisconnect
Line: type=Q931Line 5 Call: lid=0 id=1002 in=0
Cause=16, Normal
52025mS CD: CALL: 0.1001.0 Deleted
52047mS CM: CMShortCode
Line: type=DigitalExtn 3 Call: lid=0 id=1 in=0
ShortCode GetUser (88) = [] Calling[123] Type=Default (100)
52047mS CMExtnRx: v=203, p1=1
CMShortCode
Line: type=DigitalExtn 3 Call: lid=0 id=1 in=0
ShortCode GetUser (88) = [] Calling[123] Type=Default (100)
52047mS CMExtnTx: v=203, p1=1
CMShortCode
Line: type=DigitalExtn 3 Call: lid=0 id=1 in=0
ShortCode GetUser (88) = []
BChan: slot=2 chan=3
Timed: 15/07/04 16:55
52080mS PRN: Thu 15/7/2004 16:55:08 FreeMem=6696704 CMMsg=3 (3) Buff=100 648 499 1369
52083mS CM: CMShortCode
Line: type=DigitalExtn 3 Call: lid=0 id=1 in=0
ShortCode GetGroup (89) = [] Calling[123] Type=Default (100)
52084mS CMExtnRx: v=203, p1=1
CMShortCode
Line: type=DigitalExtn 3 Call: lid=0 id=1 in=0
ShortCode GetGroup (89) = [] Calling[123] Type=Default (100)
52084mS CMExtnTx: v=203, p1=1
CMShortCode
Line: type=DigitalExtn 3 Call: lid=0 id=1 in=0
ShortCode GetGroup (89) = []
BChan: slot=2 chan=3
Timed: 15/07/04 16:55
52292mS CMExtnRx: v=203, p1=1
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode GetCallInfo (108) = []
52292mS CMExtnTx: v=203, p1=1
CMShortCode
Line: type=DigitalExtn 3 Call: lid=0 id=1 in=0
ShortCode GetCallInfo (108) = []
BChan: slot=2 chan=3
Timed: 15/07/04 16:55
54060mS PRN: Thu 15/7/2004 16:55:10 FreeMem=6696788 CMMsg=3 (3) Buff=100 656 500 1369
54614mS CM: CMReleaseComp
Line: type=DigitalExtn 3 Call: lid=0 id=1 in=0
54618mS CMExtnRx: v=203, p1=1
CMReleaseComp
Line: type=DigitalExtn 3 Call: lid=0 id=1 in=0
54619mS CMExtnEvt: v=1 State, new=PortRecoverDelay old=DialReq,0,0,
54619mS CMExtnCutEvt: v=1 State, new=None old=EngagedTone,0,0,
54619mS CMExtnTx: v=203, p1=1
CMInbandTone
Line: type=DigitalExtn 3 Call: lid=0 id=1 in=0
BChan: slot=2 chan=3
UUI type=User2User [TB0\r\n] [0x54 0x42 0x30 0x0d 0x0a ]
Cause=16, Normal
Timed: 15/07/04 16:55
54620mS CMExtnTx: v=203, p1=1
CMReleaseComp
Line: type=DigitalExtn 3 Call: lid=0 id=1 in=0
BChan: slot=2 chan=3
UUI type=Local [....] [0x03 0x00 0x00 0x0e ]
Timed: 15/07/04 16:55
56626mS CMExtnEvt: v=1 State, new=Idle old=PortRecoverDelay,0,0,
56626mS CMExtnCutEvt: v=1 State, new=None old=None,0,0,
56627mS CMExtnTx: v=203, p1=1
CMVoiceMailStatus
Line: type=DigitalExtn 3 Call: lid=0 id=1 in=0
Calling[00000000] Type=Default (100)
BChan: slot=2 chan=3
UUI type=Local [....] [0x03 0x00 0x00 0x00 ]
Display [Extn203 Msgs=0]
Timed: 15/07/04 16:55

 

[dencom]

in which country are you?
What kind of 403 do you have DS or DT?
Did you play with the a-law u-law settings?

Arnoud

 

[IPGuru]

wnen running monitor also enable the settings in the ISDN section (select filters from the main menu).

Is your system locale set to enu or eng?
Are your BRI lines set to etsi or Aust013?
Are you connecting direct to an exchaneg line or piggie-Backing of another switch?

 

[MikeeOK]

Hi Charlie

The most common mistake for a newbie in to have the incorrect region setup on your pc. This can do allsorts of odd things. Along with the answers to Arnold’s questions where did thew system come from (County/area). I did this myself first time around.