Help request

[MBTC]

Hi,
At one site 3 ACR machines installed in Active-Active mode, the site tech is using to CRS to access ACR recordings and downloading. I tried to understand the exact working scenario of CRS but wasn't succeeded. Can somebody briefly explain how CRS read multiple ACR machines working in active-active mode, from which ACR machine(in these 3 ACR) which machine CRS will look first to search the recording??? by active-active i mean recordings are saving in each machine.

There is no such thing as a free LUNCH.

 

[MBTC]

any help?

There is no such thing as a free LUNCH.

 

[G van Hamburg]

When you have multiple ACR’s you are able to configure a lot of options. You have 3 ACR’s and I am not sure why or if each call is recorded on all 3 recorders. Normally, there is a (network) design involved to make sure each recording is redundant but only uses as many dsp’s as needed. So my advice is to explore the design and go from there.

Freelance Certified Avaya Aura Engineer

 

[MBTC]

I understand your response but can you please very briefly elaborate CRS basic work???

There is no such thing as a free LUNCH.

 

[G van Hamburg]

https://integration-it.net/avaya-verint-acr-12-centralized-replay-archive/

Freelance Certified Avaya Aura Engineer

 

[MBTC]

Thanks for the URL.

I will study.

There is no such thing as a free LUNCH.