Help removing member from ACD Group on Hipath 4000 v4

[Nick0001]

Can anyone assist in removing a phone from an ACD group on a Hipath 4000.

When I try and delete the extension, I receive the following message: F78: 5401 THE STATION CANNOT BE PROCESSED WHILE STILL ENTERED AS AN ACD ROUTING DESTINATION (DIS-ACDRT: ART=24 (149999)

Then I get this in expert mode

AMO-ACDRT-111 DEFINING ACD ROUTING TABLES
DISPLAY COMPLETED;
<dis-acdrt
ART = 24
STEP =
DIS-ACDRT:24,;
H500: AMO ACDRT STARTED
+----------------------------------------------------------------------+
| ART 24 MAXSTEP 16 ACDRS REFERENCES 2 |
+-----+---------+---------+-----------------------+----+--------+------+
| STEP| ACTION | PARAM | VALUE |DEST|TESTCOND|VALUE |
+-----+---------+---------+-----------------------+----+--------+------+
| 1 WTSEC SEC 3 |
| 2 COND CACDGRP 10 5 AGTLGNEQ 0 |
| 3 RTEXT EXTNUM 5401 |
| 4 SKIP |
| 5 SKIP |
| 6 SKIP |
| 7 SKIP |
| 8 SKIP |
| 9 SKIP |
| 10 RTOFF DIRNUM 91618398XXXX |
| 11 SKIP |
| 12 SKIP |
| 13 SKIP |
| 14 SKIP |
| 15 SKIP |
| 16 SKIP |
+----------------------------------------------------------------------+

Thank you in advance for anyone who can help.

 

[Moriendi]

So you can see that depending on the outcome of the conditional check in step 2 (number of agents logged into acd group 10) it may or may not use step 3, route to extension 5401.
If you want to delete 5401 you need to change that step to route to a different extension.
From Comwin, CHANGE-ACDRT:24,ARTSTEP,3,RTEXT,insert new extn number here;

 

[adibv]

Or, alternatively:
CHANGE-ACDRT:24,DELSTEP,3;
or
CHANGE-ACDRT:24,ARTSTEP,3,SKIP;

 

[Nick0001]

Thank you both for your replies. I have a happy user now