HELP! Outlook

[tgilmore]

Good morning. I have really screwed up and need help desperatley! I restored a Sony laptop. I did not choose the option to format the disk. The user had Outlook 97 on the machine before. I exported what I thought was his mail folders, etc. and when I installed Outlook 2000 I tried to import them with no luck. I received this window that asked for a username and password to have access to the personal folders. I used every password I could think of and it wouldn't accept any of them. The end user did not even have a password assigned to his personal folders so I am not even sure where it came from. Do you know how to reset or remove the password? Any help would greatly be appreciated! Thank you in advance.
Tracy

 

[TexasMom]

I ran into the same problem with WinFax files. No password was ever used, but after exporting the files and then trying to import them on another machine - password was required.

If anyone can help Tracy, I'll try a similar trick on these WinFax files.

Thanks.

Texas Mom

 

[rmccallon2]

Are there any .psw files you could rename to check to see if their absence would negate the requirement for entering the password. Sometimes we just don't know what we don't know

 

[keypounder]

well there might be another possibility,
in your CMOS (Complementary Metal oxide semi-conductor)
is a battery that maintain internal PC clock and more...
when that battery dies a change is needed, that sector also assures life of your PC during times off.
if you can locate it(I do not knoow its very location on your machine), remove it for at least ( I wish I remember!)try 1/2 an hour
BEWARE: all settings will be gone and you will have, as far as I remember, to redo a bunch of setup and probably BIOS and other goodies
the idea behind is that all passwords will be gone forever.
unfortunately this is a very bad trick that I got a while ago from TV or web news ? as a trick used on stolen PC's to remove PW's
therefore if you opt for the above not only backup every thing
but go in depth in the system and note all settings
try to have handy a # for the machine maker

good luck

 

[mhughes]

If the user did not use a password you would need to type in the username as he had it on the computer leave the password box blank and enter, this should get you in.