Help on VOIP questions...

[ffallon1]

Guys:
I am going to work for a vendor that provides VoIP and VoPI systems. They want me to fill a newly created position of Quality Assurance Analyst or Manager or whatever...I'm trying to come up with a list of questions that a technical lead person at the customer site would like to be asked by my company, post-install. So sometime after my company has installed a VoIP or VoPI system at the customer's site, I would contact this technical person and ask the "right" questions about how the service is performing, are users pleased, etc. These would be questions however that a technical person would like to be asked, not the non-technical person that bought the system. Any ideas?
Thanks!

 

[kcbell]

I am surprise no one give you any questions to ask your customers...I have the following:

- Have they demonstrate to you that the system can call every where that you normally call. For example: overseas call, domestic calls and 911 calls? They should have a check list to check passed or failed.
- Have they show you how to create difference level of administrator accounts? Is the user login authenticated by ACS/group policy, AD etc? For example your customer should not be using "UCMadmin" as the login.
- Have they set up the daily backup location? Did they show you where and how these files are backup?
- Did they show you what happened if you the disk filled up with log files? <<< The reason I ask this question is: I just found out one of my system stopped working because the engineer did not create a separate drive for log files. In fact the disk is 120GB big, only 20GB was allocated.
- Lastly, do they have a operation Manuel for daily operation, a cheat sheet for the type of phones the customer has.

I know the phone system supposedly provide dial-tone and connect people to the outside world. Your customer spent a lot of money to buy features that are not available with the old system. You should study the features and point out those features to your customers.

Hope these help!