Help on scripting

[Skaret]

Hi all!

We are running NES Contact Center 7.0.

4 agents using 1140E for CC - SetA, SetB, SetC and SetC.
All agents have their own voicemail box using CallPilot.
All agents connected to the same skillset.

This is what I'm looking for:
* Incoming call to skillset.
* If available agents on skillset, call is answered.
* If no agents are available (but logged in), call should be directed to voicemail.

But

it should be directed to the agents voicemail.

Example:
All agents are logged in, but not IDLE. Incoming call to skillset. The 1st. call should be directed to SetAs voicemail, the 2nd. call should be directed to SetsBs voicemail, the 3rd. to SetCs voicemail, the 4th. to SetDs voicemail. And then the next call shoul be directed to th 1st. voicemail again, etc.

Is it possible?

 

[bajangsa]

Never seen that done. Why not use a common voicemail box for all sets?

 

[DFKSydney]

Have you thought that in your scenario, that there will never be a RTQ with the call being presented to a free agent??

It seems that what you are attempting to achieve is a poor grade of incoming service.

I would agree with bajangsa in that a common box, that has an XMWK over all sets would be a better option.