Help on message light issue

[nonworkingsupertech]

Hi, im basically new to this and got in a situation where im covering for my boss whos on leave for 5 months.
Anyways, our problem here is that some of our employees are recieving thier voicemails a day or two later and the message light is not going on on new messages. It happens every now and then but its getting to a point where they are complaining about it.
We have a meridian opt.81 version 3021 release 4 and our voicemail is Octel, im not sure how to get the model or kind of octel we have.
I did some basic troubleshooting like checking for MWA, HUNT and toggleing on and off the message light on the octel.

Before my boss left I know he he installed a bunch of patches on the system and it worked for awhile, now its doing it again.
If any more info is needed, let me know. Thanks for any advice!

 

[PERRYPJ]

YOU MAY WANT TO TRY AVAYA FORUM,SINCE THERE THE ONES THAT BOUGHT OCTEL. THIS IS NOT A NORTEL PROBLEM

OLD ROLMEN WORKING ON NORTELS

 

[TAnselm]

When all else fails use Oh eN / Oh eF eF Switch.

 

[EddieDuece]

Sounds like what you need to do a garbage collect on the OCTEL. I had a couple of OCTELS at my previous job, and would have the same issues you are having. A garbage collect always cleared them up. You are more than likely pushing the hard disk space on the machine. I was told once the hard disk is over 60% full, the maching will sometimes behave eratically. Hope that helps.

 

[nonworkingsupertech]

so how would i do a garbage collect? just delete old voicemail boxes that are unused or is there a certain way of doing it?

thanks for the help

 

[EddieDuece]

Yeah, I would get rid of any mailboxes not in use for sure. As far as the garbage collect goes, I don't have an OCTEL in fron of me to give you the steps, but I remember it is the first screen I think after you log in. There should be an option for maintenence, or system maintnenence, and the garbage collect is somewhere in there. I wish I still had my manuals, so I could look it up for you. Let me do some checking around and see what I can come up with. Meanwhile, fart around in the maintenence screens and see ifyou stumble across the garbage collect prompt.

Can you tell me if it is a PC based OCTEL 100, or does it have a chasis with cards in it like a 250?

 

[informidicate]

If I remember right, you have to have the proper
access level to turn on garbage collect, a normal
administrator would not have that, you may have to
get your Octel vendor involved.

 

[NastyNed2]

I had the exact same problem presented to me a day or two ago. It's happened on occasion in the past. Nortel 61C and Meridian Mail. Any suggestions?