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Help Needed With Soft Console

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phonechap

phonechap

IS-IT--Management
Jan 12, 2007
11
EU
I have just installed Soft Console and its already proving to be more hassle than the users ;-)

The question I have is....
The operators are on an Avaya 8710 CM3 switch, however there is also a Ericsson MD110 connected through an IP Trunk. When a call is transfered to an Ericsson Ext then if the call is unanswered it does not return to the operator.

Does anyone know what settings i need to change so the Soft Console doesnt let go of the call and it returns as unanswered to the Operator ??

Thanks
 
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