HELP! Need answer fast - TN2214 compatibility???

[phoneguy01]

Vendor said TN2214B digital cards will work in G650 on CM 3.1.4. I put a card in to test (this is a new install and I'm onsite) and the TN2214 was not recognized by the CM. It just shows as a blank slot with no card at all. Same for TN791 analog card. Remember, these cards were for the old BCS type systems. The vendor said these now work in CM R5, but I said hold up....we're still R3.1 and they said oh yeah, it'll still work.

What's the scoop? Any way to make these work? So far I'm thinking no. Please provide a link to some documentation for this if you can. NOT the TN2214CP cards, the TN2214B cards. CP version 'might' work, but we don't have those, we have the B version. THANKS

 

[colby007]

Just looked at the hardware reference for CM3 there's no mention of TN2214B just CP I would say it's not going to work. Did you try change circuit pack and manually adding it in?

 

[phoneguy01]

Yep, I did the 'change circuit-packs' command and manually entered them. Still shows 'no board' when you look at the config.

 

[phoneguy01]

I just looked at the hardware ref manual myself. Sure enough, TN791 and TN2214 plain as day say ONLY offer option B is good for these cards.

 

[Mitch672]

I have had the BCS cards working, TN 2214 Digital, TN 2793 Analog, and TN2464 DS1

The key to getting them to work, is going into RFA and setting "location = 2", in the license file. This is the only way I have been able to get these to work. If you look at RFA, location can = 1 (US), or it can also be 2 (International). Set it to 2, the cards will be recogized.

This has been true for a while now. Give it a try



Mitch

AVAYA Certified Expert

 

[phoneguy01]

Thanks for the tip....but we really don't want to start going down the path of tricking the license file into believing it's for another country. That's would probably lead to future problems for us. We've got well over 2,000 stations on this system and I'm not about to start monkeying with the license file when the vendor is responsible for this They'll give us the free cards we need I'm sure. We're only short a few, but this is their problem ultimately because I asked them several times about the compatibility issue before this project started (the install). I didn't have any TN2214 cards to test with before I left so I could only go on their word. Turns out they were wrong.

 

[Mitch672]

They where not wrong, setting the location = 2 has no other effect other than making former "B" load BCS cards be recognized by the switch. We have location = 2 turned on for several of our clients (I work for a Business Partner), we have never had any issues with it to date, it's been on for several years a many of our clients, and it's also on the switch we use in house as well.

Tell your Business Partner to nuild you a new license with location = 2, and you will be fine





Mitch

AVAYA Certified Expert

 

[phoneguy01]

I honestly do appreciate it and we might look at this for the future, but for right now we only need a few replacement cards to have what we need to get by.

What happens in the future when you add more and more LSP's and ESS?...I assume you have to remember you've changed the license file and edit that every time you install a new ESS or LSP?

 

[Mitch672]

once "location = 2" is set, it carries forward to any LSP or ESS servers added to the same SID.



Mitch

AVAYA Certified Expert

 

[phoneguy01]

When you do a 'list config customer-options' is that where you should see 'Location: 2' when it's set the way you're describing? Right now ours still shows 1, but the vendor turned on multi-national location so it says Yes. I'm thinking you're changing this somewhere else....not just setting multi-national location to yes....correct?

 

[phoneguy01]

Disregard. They got it showing location 2 now and it works. Thanks for the tip. Now I've got extra cards

 

[Mitch672]

your welcome phoneguy01, we have had this issue before with clients upgrading former BCS system, to an S-Series switch, the BCS specific cards never work until you set "location =2"



Mitch

AVAYA Certified Expert

 

[AvayaTier3]

Offer "B" goes away after R011

ICON = International CONsolodation

NO BOARD conditions caused from "A" offer with ICON circuit packs or in newer loads after "B" offer is not available. TN2xxx boards with country code 1 USA Installation Location setting must be "2" for these boards to be recognized by switch software. For International, any location other than "1" will work with these circuit packs.

Offer "B" circuit packs under the ICON program were to be sold only for outside the U.S. and inside the U.S. for BCS Guestworks (hospitality) only.
These circuit packs were sold and heavyly discounted outside the U.S. to help Lucent get it's products into the International Marketplace.

Changing locations to make these packs work is not a work-around but the way CM software is designed. Avaya Labs no longer wanted to support Offer "B" on loads higher than R011.


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting

http://bshtele.com

 

[phoneguy01]

So...just to be sure, this is not going to cause any problems for us in the future as far as our service agreement goes and so on, will it? I imagine this will be the only physical location that will use the offer B type cards unless I have a few spares and use them in the main location where I am, so really that would be 2 physical locations and only a few cards total that are not the official offer A type cards. We have no plans to buy the offer B type cards in the future. We just wanted to fix this one site so we were ok for the cutover tonight. Thoughts?....any future trouble or other implications by doing this?...trouble from Avaya saying we should not be doing this??? Just curious.

 

[Mitch672]

You can use Offer A, or Offer B circuits packs now, it no longer matters, they are interchangeable. AVAYA does not care either way, you can use the Offer B packs in a G650, at any of your sites, once "location = 2" has been set.


Mitch

AVAYA Certified Expert

 

[Avayatech714]

Doing a conversion from a "B" offer to an "A" offer on a si running V8.4.0.046.5.

It has a bunch of ICON packs - TN2214B & TN2464s.

I know they aren't backward compatible to the "A" offer as Location "1' but in the V8 SW release - does changing the location to "2" allow full operability also of those packs and all the other "A" offer packs that are in it?.

Any known issues when using Location "2" in V8?

 

[AvayaTier3]

go up 4 threads. The location fix is only for R011 and higher where "B" offer no longer exists.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting

http://bshtele.com