help! live problem... all hunt groups are engaged!

[mrmcmint1]

Hi All,

I am a newbie to this forum and i am glad i found it after reading some of the stuff on here!

I have a live problem at my current place of work whereby all hunt groups when rung are engaged.

I am using call manager 3.3 (needs updating i know!)

There have been no recent changes that could cause this, and i haven't been using the system for long. Has anyone any ideas why this would be the case?

Any help much appreciated.

Thanks

 

[iptuser]

If the hunt groups are engaged but the DNA looks ok , I would suggest resetting them. Though CCM states that any changes will automatically reset the Hunt group, list it does not in my opinion

 

[mrmcmint1]

Hi,

thanks for the quick response, appreciated.

Without sounding a bit dim, how do i check the DNA?

All hunt groups have also been reset, but this has made no difference. We have about 20 hunt groups, all of them are affected.

Many thanks

 

[iptuser]

DNA Dialed Number Analyzer is a tool to check the call routing in CCM,

 

[jeter]

When was the last time the system was rebooted?




SPC NVARNG
Tek-TIP Member 19,650

 

[pndscm]

Reset the TCD service to see if it makes a difference. Hunt groups are controlled by the TCD service. Any time a change is made, TCD needs to be restarted.