Does anyone know if there's a way for an EAS agent to tell if a call he gets via a VDN was transferred from another internal extension? I have a G3si v9. My call center has 3 different departments and some callers need to speak to more than one of these areas. The agent from group A transfers the call to the VDN of group B, for example. When the agent in group B finally gets the call, how can he tell if it came directly from the outside or an internal transfer?
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Help Identify a transferred call 1
- Thread starter rodyk
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What about adding a few more VDN's that are speciffically for transfering calls?
Block the DID VDN's in the COR of the agents, this way you can precisly report as well how much calls get transferred.
Also you could give transferd callers a different priority.
The VDN name can tell agents this is a transferred call.
Please let me know if the information that was provided is helpfull.
Edwin Plat
A.K.A. Europe
Block the DID VDN's in the COR of the agents, this way you can precisly report as well how much calls get transferred.
Also you could give transferd callers a different priority.
The VDN name can tell agents this is a transferred call.
Please let me know if the information that was provided is helpfull.
Edwin Plat
A.K.A. Europe
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