Help > LookupHandle: handle out of range

[Chrismenzies]

Help!

I have 2 laptops running Windows XP Tablet Edition and LN 6.5. Whenever the user clicks on a Toolbar button; ie SEND they receive a RED box:

Sorry, an uncorrectable error has occured
LookupHandle: handle out of range
Press ENTER to abort the application

What is causing this to happen and how can I fix it?

Thanks

 

[Troodos]

What's causing it is a good question, there can be a lot of things, but it depends a lot of what's code beneath the buttons too...

This happens on 'all' button in 'all' databases? In that case I would suspect that the Notes client was either not the right type for the OS or there is very a strong need for a QMR.

I would have tried QMR 6.5.4 or 6.5.5 first before any other action was made...

Brgds,

TrooDOS

 

[Chrismenzies]

Thank you Troodos.

Excuse my lack of knowledge but what is a QMR?

 

[Chrismenzies]

OK...I have checked the log that is generated and it gives me the following. I will paste a copy of lines for you.

I hope it something to all guys!

INFO (0): Using PSAPI DLL
search path: .;C:\WINDOWS
Host Name : SALEXPORT1
User Name : WSymonds
Date : Thu Jan 12 09:32:45 2006
Windows Dir : C:\WINDOWS
Arguments : "C:\Program Files\lotus\notes\nsd.exe" -dumpandkill -termstatus 1
OSVersion : Windows XP 5.1 (Build 2600), PlatID=2, Service Pack 2 (1 Processor)

INFO (0): Using NSD profile C:\WINDOWS\notesnsd.ini
inst C:\Program Files\lotus\notes\data already added
INFO (0): Found 3 Notes processes, matched 2
inst C:\Program Files\lotus\notes\data already added
INFO (0): Using NSD profile nsd.ini
inst C:\Program Files\lotus\notes\data already added
INFO (0): failed to match all of the Notes processes

-> Instance# 1 : (current)
Ini File : c:\program files\lotus\notes\notes.ini
Data Dir : C:\Program Files\lotus\notes\data
Prog Dir : C:\Program Files\lotus\notes
Notes Build: Release 6.5 September 26, 2003
Proc List:
C:\Program Files\lotus\notes\NLNOTES.EXE (6b0)
C:\Program Files\lotus\notes\ntaskldr.EXE (e8c)
DBG(0fc4) 09:32:47
@@@@@@@@@@@@@@@@@ Process Table @@@@@@@@@@@@@@@@@

Active Users:
UID Name
0 SYSTEM


INFO PID PPID UID STIME COMMAND
0000 0000 0 ??? []
0004 0000 65535 ??? [ ?:0004]
0304 0004 0 01/12 08:50:55 [ smss:0304]
0350 0304 0 01/12 08:50:57 [ csrss:0350]
0368 0304 0 01/12 08:50:57 [winlogon:0368]
0394 0368 0 01/12 08:50:59 [services:0394]
043c 0394 0 01/12 08:50:59 [nslsvice:043c]
0448 043c 0 01/12 08:50:59 [ nsl:0448]
046c 0394 0 01/12 08:51:01 [ svchost:046c]
05c0 046c 0 01/12 08:51:21 [naPrdMgr:05c0]
08ec 046c 0 01/12 08:51:52 [TCServer:08ec]
0958 046c 0 01/12 08:51:53 [ TabTip:0958]
04ac 0394 65535 01/12 08:51:01 [ svchost:04ac]

 

[Troodos]

A QMR is a "Quarterly Maintenance Release", and are (normally) released every 3 months from Lotus/IBM. It contains most bugfixes, but also some added functionality from time to time. Your version is 6.5 from Sep 26 2003, and there has been a few since that time, latest QMR is 6.5.5

I would considder trying an QMR first, based on the OS your running...

Brgds,

TrooDOS