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Help getting Deskjet 6540 working

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neonrh

IS-IT--Management
Aug 8, 2002
23
US
I have a Deskjet 6540 that I've had connected to an HP N6000 laptop. It worked fine for weeks and suddenly stopped working. When I attempted to re-install to fix the issue, it attempts to load a "USB Device" it comes up with the following error:

An error occured during the installation of this device. The installation failed because a function driver was not specified for this device instance.

I've checked HP's site and talked with HP support with no luck. They even provided a cleaning tool to completely uninstall so that I can reinstall the driver. I install the software and when prompted connect the printer, only to come up with the same error that I listed above. Anyone have ideas?
 
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