Help file

[ShortyA]

Hi there,
I have written a custom help file but am experiencing problems with displaying it.

It has the extension of .CHM but the File Download dialog box always appears asking whether I want to Open It or Save It.


I am using the standard HELP.CSP file with an amendment to point the location variable to my file.

Does anyone know the best way to open a custom help file without the dialog box ?
Many thanks - Alec

 

[SurfingGecko]

If you are being prompted to download the file, this indicates that the web server does not understand the request (i.e. the extension.)

There is a funky syntax and protocol considerations for you since .chm is a MS technologu and only supported in IE 4+ (v3 needs a different protocol)

You may find the following useful

http://kb.helpcommunity.ehelp.com/Robo/Projects/rhc_kbase/34242.htm

http://kb.helpcommunity.ehelp.com/Robo/Projects/rhc_kbase/38745.htm

Hope this helps

Cheers,

SurfingGecko

http://www.surfinggeckosoftware.com

Home of Crystal Ease

 

[ShortyA]

Hi,
so as I am using a variable to hold the path/file location, should I just change it at that point ?
For info the code I am using is:

var location = path_info + "help/en/eportfolio/fp%20help/Win95/AWDMI.CHM";

with it being written as:
Response.Write(&quot;<script language=Javascript>&quot; + vbCRLF);
Response.Write(&quot;document.location = '&quot; + location + &quot;';&quot; + vbCRLF);
Response.Write(&quot;</script>&quot; + vbCRLF);

Thanks - Alec

 

[SurfingGecko]

Did have a look at the KBases I referenced? There are a couple syntax samples for you

It will need to be similar to this --

ms-its:

http://www.sample.com/file

name.chm::/topic.htm

Note the MS-ITS: that preceds the http. This is a protocol identifier to enable the web link to be able to process the chm file.

Your variable declare might be

var location = &quot;ms-its:&quot; + path_info + &quot;help/en/eportfolio/fp%20help/Win95/AWDMI.CHM&quot;;

Not at an available machine to test this, but you should be able to get it.

Cheers,

SurfingGecko

http://www.surfinggeckosoftware.com

Home of Crystal Ease

 

[ShortyA]

In the end I compiled it as HTML and amended the help.csp file to use this one instead.

Thanks for the kbases though - informative.
Alec