Help Desk off hours message

[TwystedPair]

I am using an S8500 Media Server and an Intuity VM system.

We have a help desk # and VM box that were setup before my time. There is an off hours message that is currently active from 8am-5pm. The helpdesk's hours are actually 8:30-5:30 and they would like to change the hours that the message changes for offhours. Also, currently, the schedule is the same for Saturday and Sunday, and they want to know if the off hours message can be active all day on those days. I have looked around in the PBX and Intuity, and cannot find where this schedule is.

Any help is appreciated.

 

[Mitch672]

checkout the "auto attendant routing" in your audix, it will have a "bus" schedule there (bus1 through bus4), that you can modify.


Mitch

AVAYA Certified Expert

 

[TwystedPair]

Where in the sub form does it tell me which schedule it's using?? I found the bus schedule's but I can't determine which one the help desk line is using.

Thanks for the help.

 

[Mitch672]

change auto-attend-routing routing-table"

2nd column is labeled "Business Schedule", that tells you if its bus1, bus2, etc. to change the time on the bus schedules, the command is "change auto-attend-routing business-schedule x", where x=1 to 4



Mitch

AVAYA Certified Expert