Help Desk Line not ringing on all 10 phone for rollover line 2

[ttdredd1]

I have 10 people setup to answer the help desk phone. The help desk line is set to primary key 0 and rollover key 1. The other nine people have the help desk line and rollover line set to key 3 and 4.

When the help desk phone rings, and is picked up, that phone does not display another help desk call on the second line.

If I test and call the help desk and don't answer then call again, I can then see both help desk line ringing.

This is a problem for the main person who is here alone because if their on a call, they have to run to another persons phone to get the other call.

LHK is set to 5 on the Help Desk Phone

 

[EddieDuece]

Post the tnb of the MARPED help desk phone.

 

[johnpoole]

best bet would be acd.. the next would be a mix of mcr/mcn keys.. or to prevent the ringing on the remote set problem.. add all 10 phones to the same pickup group... cls gpua pua and add a rnp key.. another solution i've used is have the main dn fna and/or hunt to an area ringer or chime.. then use pick or dn pick on that anaolg...

john poole
bellsouth business
columbia,sc

 

[ttdredd1]

Here is the TNB for the help desk phone.

Thanks!

DES 7248
TN 008 0 05 09
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
FDN 7070
TGAR 1
LDN NO
NCOS 7
SGRP 0
RNPG 33
SCI 0
SSU 0000
LNRS 16
XLST 0
CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD HFA GRLD CRPA STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLA VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN CDMR
CPND_LANG ENG
RCO 0
HUNT 7070
LHK 4
LPK 5
PLEV 02
CSDN
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 MCR 7350 0 MARP
CPND
NAME HELP DESK
XPLN 27
DISPLAY_FMT FIRST,LAST
01 MCR 227350 D MARP
CPND
NAME HELP DESK
XPLN 27
DISPLAY_FMT FIRST,LAST
02 CSD
03 SCR 7240 0 MARP
CPND
NAME HELP DESK
XPLN 27
DISPLAY_FMT FIRST,LAST
04 SCR 227240 D MARP
CPND
NAME ROY JANSEN
XPLN 27
DISPLAY_FMT FIRST,LAST
05 MSB
06 SCC 0189
07 ADL 16
08 ADL 16
09 ADL 16
10 ADL 16
11 ADL 16
12
13
14
15
16 MWK 7070
17 TRN
18 AO6
19 CFW 12 92770749
20
21
22
23 SSU 0000
24
25
26
27 CLT
28 RLT
29
30
31
DATE 6 MAR 2007


NACT

 

[johnpoole]

do you have more then one app of 7350? if so lhk will only work during the ring cycle.. an mcr is only busy during ring cycle or when all app are on a call.. so if that user is off hook on key 0, the next call rings somewhere else. i would use

key 0 mcr 7350
key 1 mcr 7350
key 2 mcr 7350
key 3 mcr 227350

lhk 4.. during ring cycle key 3 would ring for a second call to 7350. then fdn that to the next station.. best bet is to make 3 the primary mcr on the next set in the chain as opposed to a non did.. leave the marp on the users phone.. here in the switch i have mcr 4940 on 0 and 1 with hills did 5940 as key 2, he had twin mcr's with eddies did as key 2, eddie has 6940 plus key 2 as my 4940.. that with a pick up group and it's almost impossible to get a busy.. of course we seldom answer... that's why they bought cp

john poole
bellsouth business
columbia,sc

 

[ttdredd1]

Thank You Johnpoole, that actually worked for me.

 

[acewarlock]

Also you have CSD on KEY 2 and you can humt across a feature KEY.

 

[johnpoole]

ace is right (of course) you can use a feature key to build two short hunt groups on a single phone

john poole
bellsouth business
columbia,sc

 

[jamie2]

Another option, is delayed ringing. Give the other users an MCN appearance and set their DNDR out a 9 seconds. Set the RCO on the MCR phone to 6-8 rings. Not perfect but it works too.