Help Desk App (web-based, free or cheap)?

[mkrausnick]

I'm not sure in what forum to post this question - there doesn't seem to be a "help desk" related forum. I need a web-based issue tracking application for a help desk we are starting up to support a web-based application used by about 400 customer users. It doesn't have to be fancy - log calls, track issues, refer bugs to the developer to fix, possibly eventually in the future allow users to create their own tickets.

And of course, being a local government agency, it needs to be not too expensive.

Google finds a ton of them - I just need feedback on which ones you think work the best.

Thanks in advance!

Mike Krausnick
Dublin, California

 

[manarth]

I've had positive experiences of Bugzilla, from the team that brought you Mozilla.

At my previous company, Bugzilla was used successfully as a collaborative tool between us web developers, a larger IT Consultancy, and a local council.

<marc>

 

[mkrausnick]

Thanks, Marc, I'll check it out.

Mike Krausnick
Dublin, California