HELP! craxdrt.dll error on web-based report in Crystal 7

[cheerfulskeptic]

We are using CR7 to publish some web reports. The web reporting pages are made with recrystallize. Sometimes they work, and sometimes they dont. I'm puzzled and the client is none too happy. What could this issue be?
The report uses an SQL Server with a few tables, and a subreport connected to another database in pervasive SQL and this works just fine sometimes, like i said. But randomly (usually happens when a user doesnt log off a remote desktop connection and just closes the connection).
any way to prevent this?
Crystal 7 is the only option available, no upgrades.
thanks!

 

[synapsevampire]

What is the error?

Does neither the main nor subreport execute?

-k

 

[cheerfulskeptic]

the error is as i mentioned
CRAXDRT.DLL
and the code is -2147417851

 

[synapsevampire]

That's a generic Automation Server error.

Have you spoken with the recrystallize folks?

-k

 

[pgtek]

hi

I used recrystalize before and had that same problem.

I change the format of the report to ASP pages
and it works ok

also check your web server to ping if the user is still in session
if not kill session
you can code this in your ASP pages

cheers



pgtek