Help! cant access callpilot manager

[jamaster14]

im having issues accessing callpilot manager. I tried via the web, and get internal servr error 500. i tried via element manager and same issue.

i checked the alarms i have the following:

30200: User logon User=nnadmin Host=192.168.1.35:55603 Comp=CIM

11214: Platform Status Monitor - OAM Port Link Down.


any suggestions would be appreciated

 

[Dasheen]

Reboot

 

[jamaster14]

I rebooted. the phones have come back up. I cant access call pilot or element manager.

power light solid yellow
status light blinking green

been about 20 minutes?

 

[Dasheen]

Sounds like a corrupted HD. What bcm rls is it? May have to look at HD replacement.

 

[jamaster14]

im able to get into element manager now, although the lights have not changed, still blinking green status and solid orange power.

went into alarms, there are a bunch of critical alarms:

10002: Service Manager - CallPilot has stopped unexpectedly. Service Manager is attempting to restart the service.

10009: Service Manager - Modem Call Control (modemcc) has stopped unexpectedly. This will affect Dial-In and Dial-Out using the integrated modem. Service Manager is attempting to restart the service.

10010: Service Manager - System Set Based Admin Feature9*8 (ssba) has stopped unexpectedly. Service Manager is attempting to restart the service.

10110: Service Manager - System Set Based Admin Feature9*8 (ssba) has stopped unexpectedly and could not be restarted by service manager.

 

[jamaster14]

did another reboot, this time not through EM. everything came back up and seems to be working fine...

running a backup before doing the 3.0 to 5.0 upgrade.

how long do the backups usually take?