HELP!! Can't access BCM400 or make Outgoing calls!!

[RasFada]

Somebody, anybody... I'm in a bad situation right now. About midafternoon I started getting complaints saying outbound calls are not possible. I thought I might have an issue with my service provider since they had initiated testing on my T1 circuit. I called them and they conducted what sounded like extensive tests on the T1, including placing calls to our main number, which were answered by the system Auto Attendant.

My situation right now is this. I am able to receive incoming calls, but I'm unable to place outgoing calls. I get a fast busy when attempting to dial out.

So far I have restarted the [BCM400 R3.6] and tried to access the Unified Call Manager from a desktop on the network [OS: WinXP] but am unsuccessful doing so. I tried telnet access, but also does not work. I tried to restore communications with the switch by pressing the reset button next to the LED for the fan. That didn't work. I'm at a totally lost from here on, so if anyone has any tips for me please respond asap please. I need to restore services in time for the open of business tomorrow!

Bryan

 

[acewarlock]

when you say you can't get in to UM, do you mean it does not respond or won't take your password??

Are the LED's on front flashing??

 

[RasFada]

Acewarlock, dig this... communications with this machine is totally lost. It's like it disappeared off the network [where it was set up as a Workgroup]. I am not able to ping it, I am not able to modem in [right after the handshake, it drops the connection], I tried Hyper Terminal- nothing!

This morning I did another hard reset after talking to my SP and making the following changes from a digital set: Hardware/Module 06/Cd1-Mod6RI/SendNameDisp: Y [to N].
This took care of the dial out problem; people are happy again! I'm still unable to communicate with the BCM however and as a last resort, will try to connect my laptop via a 9-pin null cable to the machine and see what luck that brings.

Any inputs, please let me know. I won't survive this contract programming from digital phones!

 

[AlquestTech]

You've tried accessing both LAN ports...

 

[acewarlock]

If you get a chance to shut down the BCM, open the lower tray ans look to see if the Capastors are green and if they are look to see if there is any brownish/gray stuff aroung the bottom of some of them. if so you have leaking Cap's and need to replace the Base Tray thoiugh Nortel as this is a known problem.