Help! Boss wants to have Live Operator answer BEFORE Symposium

[Fish2172]

Ok, my boss wants a live operator to answer instead of only having the Call Pilot / Symposium scripting answer. Then have her transfer the call to the call groups.

What am I missing here? I think it can be done, but I am not 100 percent positive.

Sean

 

[pdulfo]

One method would be to remove the main CDN out of the master script. Your 'operators' could then pass calls back into symposium using other CDN values.


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PDulfo aka pdiddy