Help BCM and recording all calls

[threewires]

Hello,
We have installed reporting for call center with 4 agents and 2 supervisors for the moment BCM 400 4.0 We were told all calls can be automatically recorded, but do not seem to be able to find it.

 

[SupportDude]

Check the Agent and Supervisor guides.

-SD-

http://www.mysupportguy.net

 

[DBrewsky]

Calls cannot be automatically recorded. Caller Information can using Call Detail Recording. You can as a supervisor monitor call center calls of agents.


--DB

 

[Deweyhumbolt]

No automatic, but can change COS and use Call Pilot recording, Ftr989.

Adversity is Opportunity

 

[SupportDude]

Sorry ..
I read the OP too quickly.
You can either use the solution Dewey provided, or you can check into a product call Call Parrot.

-SD-

http://www.mysupportguy.net

 

[threewires]

Thanks guys,
I knew that you could record using 989, but this customer was told it could automatically record all calls. Thanks again

 

[gberger]

Take a look at the Algo AuxRecorder solution at

http://www.algosolutions.com,

easy to setup and have an interface for both administrators and agents.