help! arcserve 2k i need to do a

[lakbossa]

help!
arcserve 2k
i need to do a restore..ive inventoried the tapes and when i try to merge i get :
"cannot submit the run now job due to unavailable group or backup devices"

??!?

thanks in advance.

 

[Beaghler]

Sounds like the server's lost contact with the device. Try stopping and restarting all the engines. Are you using a library? If so, you may need to re-initialize the whole thing- shut off the library, shut down the server, start the library, start the server. Try restarting the engines first.

 

[baldrich1]

I have a newly installed copy of Arcserve 2k using a seagate travan dds4 on win nt4 service pack 6. I use the Backup Wizard and keep getting the "cannot submit the run now job due to unavailable group or backup devices" error message. I have tried restarting the jobs, and rebooting the server to no avail. Help would be appreciated.
Thanks

 

[baldrich1]

I have a newly installed copy of Arcserve 2k using a seagate travan dds4 on win nt4 service pack 6. I use the Backup Wizard and keep getting the "cannot submit the run now job due to unavailable group or backup devices" error message. I have tried restarting the engines, and rebooting the server to no avail. Help would be appreciated.
Thanks

 

[databasebaba]

Open REGEDT32

hkey local machine
software
computer associates
arcserve
base

Under base delete the tape engine key and restart the tape engine service...

Then submit the job...

DatabaseBaba

 

[lakbossa]

stopping and starting the engines worked for me..thanks for the help!