Help and Support Center problem

[dannyherrera]

we've got a user who cant run the help and support center under his login. when the admin logs on it works just fine. could this be caused by spyware? any help is appreciated.

thanks

 

[linney]

Removing adware & spyware
faq608-4650

http://www.dougknox.com/

Look under WinXP Fixes for the following link.
"Fix Windows® XP Help"

MJ's Help Diagnostics at

http://helpware.net/downloads/index.htm

 

[dannyherrera]

thanks for the reply linney but that didnt help me solve my problem. any one else got some ideas for this problem?

 

[linney]

Perhaps the users profile has become corrupted?

811151 - How to Copy User Data to a New User Profile

http://support.microsoft.com/?kbid=811151

Error Message: Windows Cannot Load Your Profile Because It May Be Corrupted (Q318011)

http://support.microsoft.com/support/kb/articles/q318/0/11.asp

There have been strange cases in the past where running "Download Managers" has interfered with the Help and Support program.

310353 - How to Perform a Clean Boot in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;310353&FR=1&PA=1&SD=HSCH

316434 - HOW TO: Perform Advanced Clean-Boot Troubleshooting in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;316434&FR=1&PA=1&SD=HSCH

310560 - How to Troubleshoot By Using the Msconfig Utility in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;310560&FR=1&PA=1&SD=HSCH