Help after power outage

[Bolinious]

Had a major power outage in my city a few days ago. afterwards the IP office wouldn't restart. All i would get are red lights on the modules at the front. I finally found a serial cable today, checked it and found that the system was not booting. Would get stuck at the BootP file. I saw that you can format and redo the SD card and it was supposed to then also restore from the onboard ROM. for a few reboots it would get the old IP then it stopped responding. I finally got in and saw that it was essentially a blank IP Office and was running on DHCP.


I then read that you copy the config and config.cfg and PLDSKeys.xml files. i had copied the whole SD card before i I formatted so i went and grabbed those. i rebooted and once again it doesn't show the right IP. Also, when i try to open it, i get an error that i have insufficient rights when logging in as Administrator. There's also a yield symbol saying that it's not running on the System SD primary software. And i can't find anything about that. If i try to send the config that i have saved from before all of this happened, i get an error that states "cannot send IP office mode configuration to basic edition system: IP office mode binary file not present on system. I have a feeling this is due to the missing essentials license.

What am i doing wrong? IP Office 500 v2 on 11.0.4.7.

Should i redo the SD card once again? what else other than config.cfg and pldskeys.xml should i copy from the old SD backup? or is there something else i can get from the working config to send to the IP office?

 

[sizbut]

You may need a new IP Office SD card. But whilst you look at that, check your network. With everything rebooting following the power cut, something may have grabbed the IP address that the IP Office was originally using.

 

[Jonah29]

Maybe the PSU is chuffed.

 

[sizbut]

Sorry, I missed the "i get an error that states "cannot send IP office mode configuration to basic edition system: IP office mode binary file not present on system." - You need to tell the system to change modes.

Start Manager and without loading the systems current config, select File | Preferences and deselect Default to Standard Mode. Then load the configuration from the IP Office (Manager should automatically switch to Basic Edition mode). Select File | Advanced | Switch to Standard Mode | Best Match.

Following the reboot, you should be able to reconnect and see the IP Office stay in Essential Mode. You can then try to reload the config and license files.

 

[Mo. Abdullah]

change the mode of the IPO from Manager. file >> advanced >> change mode.
then try again.

 

[Bolinious]

Thank you everyone. i'll try what you mention. and will report back.

to add clarity and a few explanations from some other questions. This SD card is only a few years old from when we upgraded from 9 to 11. power supply works as it does power on, just not with the config. And the DHCP is handled by the server which is WAY outside the range where the IPO had it's static setup. Nothing else has that IP. while i was watching it in putty i was also pinging the IP and it was responding until part way through the reboot cycles that it was doing. When i finished it's boot is when i found that it got a new IP on DHCP instead of the static that it had. and when i also started to try to figure out how to get my config back.

 

[Bolinious]

When trying to access the IP office i still get the same "insufficient

but now if i try to send the config, i get "IP office mode binary file not resent on system" error.

So either the SD card is indeed dead, or I'll have to format it again, let it boot to defaults, then try again when I'm actually able to access the IPO in manage and at that point try pushing my config again.

 

[Mo. Abdullah]

reset the control unit for 30 secends and wait for 15 mins then format and recreate the SD Card.
after re-creation connect back to back with the IPO and ping on 192.168.42.1 from cmd. don't forget to give your eth interface static IP with the same range.
after the ping replies and becomes stable. open your web browser and start the ignition again.

 

[Bolinious]

OK. almost there.

I was able to send system files to the SD card, and it rebooted. the yellow yield about not running on the software is gone. I was then able to send the config, but my license file didn't come back with it.

I have the license file from after the update that was done in 2022, but the "host ID" is different. I tried to change it to match the PLDS Host ID to what the IPO shows in manage but I get a "License file is not valid" error.

to note, that partner that assisted me with the upgrade in 2022 is not returning my calls.

 

[Menniss]

You need a partner to regenerate the licences for you. PM me ill assist

 

[Menniss]

However odd that it would of changed if the same SD card. I assume you formatted the card with Manager not your PC?

 

[Bolinious]

i copied the PLDS xml file from my SD card backup that i took, rebooted the IPO and everything came up. just had to reboot a few phones and all worked correctly this time.

thank you everyone for your assistance.

 

[Mo. Abdullah]

happy to hear this man. good job.