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HELP! Admin AA "Not Allowed" 1
- Thread starter btyrell
- Start date
Oooh. Ugly.
Here's some ideas that one or severally should work.
1. Verify in Maint that you can 'see' the flash ports
2. Shut down the Flash
3. Do XFTEST + installer's PWD
4. Test and clear all codes
5. restart the flash
6. do another xftest to verify new code aquisition by ksu
also do 9*1 to see same codes
7. try F983 again... try F981* 120000
I have had to repeat the above procedures several times to get into the flash. As soon as you do get into Mbx 12 press 1 and completely reset the Flash.
Hope you get through the problem.
PhM
Here's some ideas that one or severally should work.
1. Verify in Maint that you can 'see' the flash ports
2. Shut down the Flash
3. Do XFTEST + installer's PWD
4. Test and clear all codes
5. restart the flash
6. do another xftest to verify new code aquisition by ksu
also do 9*1 to see same codes
7. try F983 again... try F981* 120000
I have had to repeat the above procedures several times to get into the flash. As soon as you do get into Mbx 12 press 1 and completely reset the Flash.
Hope you get through the problem.
PhM
-
1
- #4
Whoa! If when you are going F983 are you doing it from at least a 7310 or 7324 phone? If you try to do it from a 7208 is will come back and say 'not allowed'.
I think ARR is giving instructions on what to do if it comes back with INACTIVE Feature.
Might want to try the simplest resolution first.
MRoberts
I think ARR is giving instructions on what to do if it comes back with INACTIVE Feature.
Might want to try the simplest resolution first.
MRoberts
hawkflorida
Technical User
Are you sure that this is a full blown Flash. It may be a Flash Lite. Hope I'm wrong. darnold@americaii.com
- Thread starter
- #7
Hi!
Thanks for the quick respose!
I am using a 7310 Phone.... 9** features are there.
With F983 I can get to mail boxes and set them up. when I go to the AA button "Not Allowed" is the still response.
Do I need to set up a MB for the AA first?
Thanks for the quick respose!
I am using a 7310 Phone.... 9** features are there.
With F983 I can get to mail boxes and set them up. when I go to the AA button "Not Allowed" is the still response.
Do I need to set up a MB for the AA first?
No, redhawkfla is right. This sounds like a Flash Lite. Meaning that the software in this voicemail doesn't have an Auto Attendant available to program.
On the PCMCIA card, the little software flash card, tell us everything that is says on there. Don't pull it out while the system is on..... We're looking for the word Lite anywhere on it.
Is this a NEW install?
MROberts
On the PCMCIA card, the little software flash card, tell us everything that is says on there. Don't pull it out while the system is on..... We're looking for the word Lite anywhere on it.
Is this a NEW install?
MROberts
- Thread starter
- #9
PCMCIA Card Info:
Nortel Networks - Norstar Flash
NNTM040EDKRX 1999/12/02
NT5B78EG 0002 REL 02
ENG/SPN/FLASH VML V2.0.10 FC
MADE IN CANADA 2001/06
This is used equipment that I am installing myself.
I reset VM because I couldn't figure out how to erase previous owners AA info.
They did have the AA working though.
Nortel Networks - Norstar Flash
NNTM040EDKRX 1999/12/02
NT5B78EG 0002 REL 02
ENG/SPN/FLASH VML V2.0.10 FC
MADE IN CANADA 2001/06
This is used equipment that I am installing myself.
I reset VM because I couldn't figure out how to erase previous owners AA info.
They did have the AA working though.
norstargirl
Vendor
It sounds like a flash lite - if so the greetings are in the CICS what you will need to do is use Feature 831 832 and 833 833 is where the greetings are. Good luck this can be very tricky.
Good Luck
Norstargirl M.Parnell
(norstargirl)
Good Luck
Norstargirl M.Parnell
(norstargirl)
- Thread starter
- #11
Hi guys!
The messages are on the cics. (Thanks Norstar Girl!)
Is there any documentation on this?
Could my Flash had already been upgraded to flash 2 and I demoted it back to flash light when I reset it?
It has a basic ccr tree F*833 gets me there. Can this be programed?
Any help is definately appreciated.
The messages are on the cics. (Thanks Norstar Girl!)
Is there any documentation on this?
Could my Flash had already been upgraded to flash 2 and I demoted it back to flash light when I reset it?
It has a basic ccr tree F*833 gets me there. Can this be programed?
Any help is definately appreciated.
To program CICS auto attendant/ CCR
Under System Programming go to Auto Attendant – Show
Auto Attend: Off (On) – Change to On – Next
Attd Set: 221 – (this should be set to whatever ext is the receptionist ext) – Next
Language- Next
System Answer – Show
After: 3 rings – Change to however many rings you want it to wait before answering – Next
Fax Switch – OFF – Next
--End of list—
Header
System Answer – Next
CCR – Show
After: 3 rings – Change to match the amount of rings above. – Next
CCR lines – Show
Line: ___ - Enter line number
L001: Answer: Yes – Change to reflect which line numbers you want to have answered by the system.
When all lines are programmed as you wish, then press Header
CCR Lines – Next
CCR Groups – Show
Show group: ___ - Next
CCR grp 1 – Show
Show DN: ___ - Enter ext number you want to include in this group
XXX: Unassigned – Change to assigned. Once all exts you want in the group are assigned then hit Header.
CCR grp 1 – choose Next to go to the next group & assign other extensions etc. When finished press Header.
CCR Groups – Next
Fax Switch – Off – Next
-End of list- Hang up.
The greetings are as follows:
Greeting A: (customer recorded) Thank you for calling ABC Company.
Greeting B: (customer recorded) Our offices are currently closed. Our normal business hours are M-F 8-5.
Greeting C: (customer recorded) If you know your party’s ext, you may dial it at any time. For customer service press, 1 or hold for an operator.
Greeting D: (pre-recorded) All of our operators are busy.
Greeting E: (pre-recorded) If you know the ext you want and are using a touch tone phone, please dial it now.
Greeting F: (pre-recorded) or hold the line and your call will be answered as soon as possible.
Greeting G: (pre-recorded) Thank you for calling.
To record the customer recorded greetings A, B, C
Feature * 833
Password: 23646
Auto att grtngs – Show
Grtng A Mode: User - Show
Greeting A: User - Rec (Thank you for calling ABC Company) Press OK.
Grtng A Mode: User – Next
Grtg B Mode: User – Rec (Our offices are currently closed. Our normal business hours are M-F 8-5.) Press OK.
Grtng B Mode: User - Next
Grtng C Mode: User - Show
Greeting C: User - Rec (If you know your party’s ext, you may dial it at any time. For customer service press, 1 or hold for an operator.) Press OK. Next
Grtng D Mode: Sys - Chng to Off if you do not want to use it. – Next
Grtng E Mode: Sys - Chng to Off if you do not want to use it. – Next
Grtng F Mode: Sys - Chng to Off if you do not want to use it. – Next
Grtng G Mode: Sys - Chng to Off if you do not want to use it. – Next
Auto Attd grtngs – Next
CCR tree – Show
Dial 0: Attendant – Pressing change will rotate between the CCR groups, None or Attendant. – Next
Dial 1: None – Change to whatever group you want to have the call transferred to when the caller presses 1. – Next.
Dial 2: None – Change to whatever group you want to have the call transferred to when the caller presses 2. – Next
Dial 3: None – keep going until you have all the single digit dialing you want set up.
Dial *: this can be set to Repeat the menu again.
Feature *831 turns System Answer off and on.
Feature *832 (Password: 23646) turns CCR Off, Bus. Open, Bus. Closed.
The following is the order the greetings are played in different scenarios. All greetings are set to User or System in the examples. Any greeting can be set to off and will be dropped from the rotation.
1. System Answer On ; CCR set to Bus. Open
Greeting A, Greeting C, Greeting E, Greeting F, Pause, Att. Set rings (the number of rings system answer is set to then Greeting D, Greeting E, Greeting F, Pause, call goes on hold on all sets with the line appearing.
2. System Answer On or Off ; CCR set to Bus. Closed
Greeting A, Greeting B, Greeting E, Pause, Greeting A, Greeting E, Pause, Greeting G, Disconnect from system.
3. System Answer Off; CCR set to Bus. Open
Greeting A, Greeting C, Greeting E, Greeting F, Pause, Rings the Att. Set (set will ring until transfer call back takes place then all sets with the line appear and ring will begin to ring)
4. System Answer On; CCR Off
Greeting A, Greeting D, Greeting E, Greeting F, Pause, Line goes on hold on all sets that has the line appearing.
Under System Programming go to Auto Attendant – Show
Auto Attend: Off (On) – Change to On – Next
Attd Set: 221 – (this should be set to whatever ext is the receptionist ext) – Next
Language- Next
System Answer – Show
After: 3 rings – Change to however many rings you want it to wait before answering – Next
Fax Switch – OFF – Next
--End of list—
Header
System Answer – Next
CCR – Show
After: 3 rings – Change to match the amount of rings above. – Next
CCR lines – Show
Line: ___ - Enter line number
L001: Answer: Yes – Change to reflect which line numbers you want to have answered by the system.
When all lines are programmed as you wish, then press Header
CCR Lines – Next
CCR Groups – Show
Show group: ___ - Next
CCR grp 1 – Show
Show DN: ___ - Enter ext number you want to include in this group
XXX: Unassigned – Change to assigned. Once all exts you want in the group are assigned then hit Header.
CCR grp 1 – choose Next to go to the next group & assign other extensions etc. When finished press Header.
CCR Groups – Next
Fax Switch – Off – Next
-End of list- Hang up.
The greetings are as follows:
Greeting A: (customer recorded) Thank you for calling ABC Company.
Greeting B: (customer recorded) Our offices are currently closed. Our normal business hours are M-F 8-5.
Greeting C: (customer recorded) If you know your party’s ext, you may dial it at any time. For customer service press, 1 or hold for an operator.
Greeting D: (pre-recorded) All of our operators are busy.
Greeting E: (pre-recorded) If you know the ext you want and are using a touch tone phone, please dial it now.
Greeting F: (pre-recorded) or hold the line and your call will be answered as soon as possible.
Greeting G: (pre-recorded) Thank you for calling.
To record the customer recorded greetings A, B, C
Feature * 833
Password: 23646
Auto att grtngs – Show
Grtng A Mode: User - Show
Greeting A: User - Rec (Thank you for calling ABC Company) Press OK.
Grtng A Mode: User – Next
Grtg B Mode: User – Rec (Our offices are currently closed. Our normal business hours are M-F 8-5.) Press OK.
Grtng B Mode: User - Next
Grtng C Mode: User - Show
Greeting C: User - Rec (If you know your party’s ext, you may dial it at any time. For customer service press, 1 or hold for an operator.) Press OK. Next
Grtng D Mode: Sys - Chng to Off if you do not want to use it. – Next
Grtng E Mode: Sys - Chng to Off if you do not want to use it. – Next
Grtng F Mode: Sys - Chng to Off if you do not want to use it. – Next
Grtng G Mode: Sys - Chng to Off if you do not want to use it. – Next
Auto Attd grtngs – Next
CCR tree – Show
Dial 0: Attendant – Pressing change will rotate between the CCR groups, None or Attendant. – Next
Dial 1: None – Change to whatever group you want to have the call transferred to when the caller presses 1. – Next.
Dial 2: None – Change to whatever group you want to have the call transferred to when the caller presses 2. – Next
Dial 3: None – keep going until you have all the single digit dialing you want set up.
Dial *: this can be set to Repeat the menu again.
Feature *831 turns System Answer off and on.
Feature *832 (Password: 23646) turns CCR Off, Bus. Open, Bus. Closed.
The following is the order the greetings are played in different scenarios. All greetings are set to User or System in the examples. Any greeting can be set to off and will be dropped from the rotation.
1. System Answer On ; CCR set to Bus. Open
Greeting A, Greeting C, Greeting E, Greeting F, Pause, Att. Set rings (the number of rings system answer is set to then Greeting D, Greeting E, Greeting F, Pause, call goes on hold on all sets with the line appearing.
2. System Answer On or Off ; CCR set to Bus. Closed
Greeting A, Greeting B, Greeting E, Pause, Greeting A, Greeting E, Pause, Greeting G, Disconnect from system.
3. System Answer Off; CCR set to Bus. Open
Greeting A, Greeting C, Greeting E, Greeting F, Pause, Rings the Att. Set (set will ring until transfer call back takes place then all sets with the line appear and ring will begin to ring)
4. System Answer On; CCR Off
Greeting A, Greeting D, Greeting E, Greeting F, Pause, Line goes on hold on all sets that has the line appearing.
- Thread starter
- #13
hawkflorida
Technical User
When you find a vendor you will be looking for NTAB4015 to make it a Flash Voice Mail basic. Good luck.
darnold@americaii.com
darnold@americaii.com
you can go to
They can sell you the Key code needed . i am not sure of the cost .
Mario Mazza
![[yinyang]](/data/assets/smilies/yinyang.gif "[yinyang] [yinyang]")
Telecommunications Specialist
They can sell you the Key code needed . i am not sure of the cost .
Mario Mazza
Telecommunications Specialist- Status
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