Hello We have a 3 unit 2700 sy

[Kelly Wilson]

Hello

We have a 3 unit 2700 system. With the #1 running an intigrated roll printer and # 2 and #3 using ea using a thermo printer.
Attached to the #1 is the printer line that runs to the kitchen printer and forwarded from there to the bar printer.

After a power outage the kitchen and bar printers are no longer working and the #1
Unit had lost all its programming and will no longer communicate with the other 2 units.
I borrowed the idn ports, put them in the kitchen and bar printers, changed the dip switch and the printers will work in place of the thermo printers. So I assume I need to buy new comm idn for the K/B printer.

Now if I use the working idn ports in the K/B printers and change the dips back to their normal settings they still won’t work plugged into either of the Remaining #2 or #3 units as remote K/B printers.

So I have a dilemma while waiting for the new COMM Idn to arrive. I would like to use one thermo unit at the terminal(which I have working) and use the other working IDN comm in the kitchen printer. If only I can configure the kitchen printer to work through one of the remaining units. Any suggestions folks? By the way I have a large surge protector on this system that has worked through many power outages so I may be wrong about that. I do know that I have to blown idn comm ports and a fried terminal.
Thanks so much for reading.

 

[PosGuyUS]

Been a long time for Micros 2700 for me. For the terminal that is down, did you lose the database or OS? If it was just the database you can push it down from another terminal. In the terminal, set it's address in the device table on the correct line, tell it which device it is, then go to a working terminal and in utilities, broadcast the database. I've seen a power surge go down the network lines and blow out a 2700, actually a few at one. Something on the power lines wasn't protected.

All the printers on the same line must have different IDNs. To use them for remotes, you just need to identify which device the line is coming from, you do that in the device table. The devices on the com controller should all have the same address on them, pointing to the controller. Change them to the terminal they run off now.