libertyinstaller
Technical User
Hello, I'm using an Avaya IPO V2 with 11.043 Essential Edition, 40-telephone numbers on 10 SIP trunks, 30 endpoint licenses, 26 1616 telephones and 2 1416 telephones. The system also has 1-Combo and a 1-Phone 8 (the analogue ports are used for door boxes and faxes). Now that I have explained all of this, I don't think any of it matters (except for version number).
Each telephone has a private line (DID) and they all work.
They have a main hunt group that rings all extensions and it works. ALL CALLS ARE ANSWERED LIVE.
They have an (Hunt Group) out of service button, so that calls Fallback to an 24 hour emergency service and it works.
They have an extension that transfers any call to the emergency service if it rings more than 5 times and it works.
Any thoughts, would be helpful.
Each telephone has a private line (DID) and they all work.
They have a main hunt group that rings all extensions and it works. ALL CALLS ARE ANSWERED LIVE.
They have an (Hunt Group) out of service button, so that calls Fallback to an 24 hour emergency service and it works.
They have an extension that transfers any call to the emergency service if it rings more than 5 times and it works.
MY PROBLEM
I added an auto attendant (to screen out robocalls) with one option -Push 5 to complete your call-. All phones ring, but the extension with the forwarding to the emergency service won't forward and if they take the main hunt group (via the button) out of service it won't fallback to emergency service. Disable the AA and everything returns to normal (or works again).Any thoughts, would be helpful.