Hello all, new here, need some suggestions.....

[AmdExtreme]

Hello all, well here it is, i have my own business, repairing, networking, building, etc...computers, I have this one account with a company size of 20 employee,s to date,,they have two seperate offices, the one office i already have networked together, ran win xp pro on all the pc,s, set security policies, passwords etc. that is going okay, i actually had one of the owners saying that the other office was complaing about me and questioning my knowledge of computers, etc. the owner wasnt to worried about it, well i told her more than once that i cannot have them always changing their id,s and passwords, i suggested they network that office as well, a few times, then they call me to go troubleshoot a computer and finding out they change the passwords again, now i know i can get in without their passwords, but i shouldnt have to, then i have this one lady there who thinks a hard drive is memory, lol, and she tries to tell me how to work on the pc,s over at the other office, lol, now granted i am being very patient, but as i have said to the owner before, the office needs to be networked, upgraded, and security policies set in place, and i dont really want to have them question my abilities, its ridiculous, if anyone has some real world experience or suggestions, i would really appreciate it, being i am not sure how to handle this whole thing,,,thanks all, looking forward to future discussions.......

4U-TECH. Technologies
http:

http://www.4utech.biz

 

[cyberspace]

To be honest, the best thing to do is be patient and explain the situation to your client in simple terms. The last thing you want is people bad mouthing your business.

Find out what the actual problems they are having are, and fix them. Make sure they know what you are doing. Can you expand a little on the problems you are having with this particular client.

From a computer architectures point of view, Hard Drives are indeed a form of memory - Secondary Memory. RAM is primary memory and is what is typically considered general "memory". However, newbies do not know this in this context so i still cringe when people refer to hard disks as memory! Shes not technically wrong though....

 

[cyberspace]

Just thought to ask - wheres the relevance to IP's in this thread? You may get a better response in the Windows XP forum.

 

[AmdExtreme]

oh, sorry was tired when i was on the site last night,, oh yeah and the hard drive/memory, i did explain to them that in a way they are right but it is not the size of the hard drive space in which they refer to as memory,,,but i try to understand and feel i am pretty good at customer service, as far as the networking and the misc. problems that keep popping up over at the other office, i am trying to work with them because they say they are on a budget, but i dont know if that is good or not so good, sometimes i wish i could say, just buy the right stuff already, i dont know i could be wrong, in business only a short time, thanks for your input, i will try to move this to a more appropriate section....

4U-TECH. Technologies
http:

http://www.4utech.biz

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