Hello all, (Lotus Notes 5.0.8

[MAverkamp]

Hello all,

(Lotus Notes 5.0.8 Client)

I am helping a remote user troubleshoot a problem. She is typing in addresses that "disappear" or duplicate in her to: and cc: when sending a message.

For example, she types a local e-mail recipient into to: then types a different name into cc: She sends the mail, only to discover that the to: name has been duplicated into the cc: box. Or, she types 3 names into the cc: box to later discover that 1 of the 3 hasn't appeared, and the 2nd name is listed twice.

Even though this is an experienced user, I suspect that this could be either 1) user error or 2) conflicts from her personal address book (or both).

However, to be fair in my approach to the problem, I have been searching for similar problems reported by others - unsuccessfully so far. Perhaps someone else has heard of this problem? Could it be a corruption of her names.nsf? Any ideas will help.

Thank you in advance,

 

[tonty]

Are the addresses she types in on your company address book and her local address book? I have seen peculiar results when this is the case and certainly recall seeing an article some time ago suggesting that Lotus did not reccommend it.
Also get the user to check the document in her personal address book (The email address field obviously, but also the full user name field under the advanced tab).

Tonty.

 

[sivaparanur]

Hi
I also got this type of peculiar problem
one of our manager machine it sends the mail to abc@a.com
whenever our boss sends the mail to particular user name mary@aa.com

I removed his personal address book
from his machine
reloaded the lotus in diffrent directory to solve this problem

bye
Siva