hel with a norstar and a nam 1

[markdevoll]

i am connecting a nam to a dr5 norstar. i connected it to a port so it is ext 24. when i dial 24 it ask me to login. when i do feat 891, 893 and 985 it says feat inactive. how do i activate these features.

 

[senk1s]

do you know if the systems are of compatible sw version and working?

 

[daveybc]

Try feature 9*1 = looks at feature code range.
Or try feature 903 = sets feature code range. Usually feature 980 - 989.

 

[markdevoll]

both feat 981 and 901 are inactive.
software version is 30nse02 dr5

 

[Pete87]

Try rebooting the Nam a couple more times.

 

[nortelnorstar]

Be certain you are connected to the port 1 of the NMA. If port 1 is open NAM will not boot.

Marv

http://www.telemarv.ca

 

[daveybc]

Where these two systems ever working together? You say you call port 24 and the vm answers. I am assuming you are dialing intercom 24 or intercom 244. If you do that and the vm answers with a Log: this means that you need to check the feature code range or set the feature code range, as mentioned. Once the feature code range is set usually 980-989. You need to configure by using feature 983 and password and follow the prompts( same password that gets you into tel. system config. programming )

As also mentioned maybe another reset and be patient.

When ever I have run into this situation and intercom the first port and it answers, Log: I have always been able to bring the system back using the above procedure. Good luck.

 

[markdevoll]

NONE OF THE FEAT 981,983 OR 985 ARE ACTIVE

 

[senk1s]

Extract from the compatibility note for NAM

Note 2: Minimum release of 6X16 (NT5B10CF Rls 02 E/F, NT5B10DF Rls 02 E/S), 6X16 DS (NT5B10CE Rls 04 E/F, NT5B10DE Rls 04 E/S),


Now to reask some of the questions
1. Do you know the version of the NAM - is that functional?
2. Were they ever working together or is it a new install?
3. Does the Norstar see the NAM (under maint)
4. Can you do a xftest and see what codes are active - delete inactive ones