Josephl8907
Programmer
Customer issue: When customer call another system (Dahill) and gets placed on hold I hear my own MOH.
Customer has ATT SIP trunk. I'm guessing Dahill has the same ATT SIP trunks as the customer.
I have tried another system with another SIP provider and this does not happen when calling the same number (Dahill). I only hear the two beeps when normally no MOH is present.
Customer would prefer to hear the beeping noise rather than their own MOH.
Can anyone recommend a solution.
Customer is running IPO SE 10.1
Customer has ATT SIP trunk. I'm guessing Dahill has the same ATT SIP trunks as the customer.
I have tried another system with another SIP provider and this does not happen when calling the same number (Dahill). I only hear the two beeps when normally no MOH is present.
Customer would prefer to hear the beeping noise rather than their own MOH.
Can anyone recommend a solution.
Customer is running IPO SE 10.1