Hear ye, hear ye... ARCServe Gurus challenge! 1

[Edmee]

I thought maybe that title would get my post some attention. : ) I have posted this problem twice before with no replies whatsoever. Perhaps no one has come across this problem before, or no one knows an answer. But somewhere there must be someone... surely. Sorry for rehashing this problem several times on this forum but my boss is breathing down my neck and I need a solution...fast!

We have ARCServe 2000 Advanced Edition (SP4) on a Win2000 server. One of our servers being backed up is a Netware 5.11 server which also happens to be our main data server. Anyway, ARCServe gives me the below error message for some of the directories being backed up on this server, others are backed up fine on the same server and volume. We know it is not related to long filenames due to the variety of directories and files having this prob and other files with long filenames being backed up without problems. Also, a test backup backing up only the "trouble" files backed these files up just fine. I have recreated the job several times in case of job corruption and run dbfix on a weekly basis on all databases.

Eror message:
W3404 Unable to open file(File=[path]) EC=Bad Netpath

Any help, pointers, suggestions and I will be eternally grateful and in your debt. : ) Edmée de Klerk
Technical Support
Fluor Australia

 

[TheLad]

Dos it happen on the same files every backup? Are these files in use at the time of backup? -----------------------------------------------------
"It's true, its damn true!"
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[Edmee]

It is hard to track if it is the same files since it is hundreds if not thousands of files. However, I will try to see if that's the case. As I said, some of the "trouble" files were backed up fine with a test backup. As for your second question, I would understand if maybe 20 or 30 files at the most were open at the time of backup. But it's running at night and skipping hundreds/thousands of files Edmée de Klerk
Technical Support
Fluor Australia

 

[TheLad]

Strange? What Client Agent are you running on your NetWare server? Are there any TSA's loaded and does SMDR load ok without any errors? What Service Pack is your NetWare 5.1 server patched to? -----------------------------------------------------
"It's true, its damn true!"
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[Edmee]

Thanks so much for your suggestions!! I had a look at the server and although TSA was loaded, SMDR was not. I will give it a few days and see if that made all the difference.

Just for your info:
TSA v5.04
SMDR v5.05
NetWare 5.1 SP3
No Client Agent is running Edmée de Klerk
Technical Support
Fluor Australia

 

[Edmee]

Just a note.. last night's backup went through fine. This was before SMDR was loaded. Still, I'll see if it does affect the situation Edmée de Klerk
Technical Support
Fluor Australia

 

[TheLad]

You might want to ensure that long filenames are getting backed up properly as well. Sometimes they will backup as the 8.3 DOS name if you don't use a Client Agent. -----------------------------------------------------
"It's true, its damn true!"
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