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Headset with m3904

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bigbobbyc718

Technical User
Apr 15, 2005
39
US
I have a 3904 receptionist whose phone got accidentally deleted. I installed the phone back with as many features as I could remember. This is the problem she is still having. She answers all calls on her headset. When she has a call on key 0 and another call is coming in she claims that she put the first call on hold and she hits the headset button to retrieve the second call. Right now she has to hit the rollover button on key 1 in order to get the second call. I played with cls:OLA,IRA,XHA, and some on the options features within her phone(headset enabled, default on-hook path)

Please help.
 
post the tn of the phoine, but it sounds like it might be the LPK isn't set high enough.
 
lpk was my choice.. last pickup key
lhk last hunt key.. if you don't get either prompt


cls hta
hunt 000

will give you lhk

cls ira

will give you lpk.. last pickup key will answer a ringing line by going off hook, without pressing the line key..


maint point: prt tnb and return thru.. save one of those every month or so... saves a lot of head scratching

john poole
bellsouth business
columbia,sc
 
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