Headset issue

[rval80]

Customer has a MICS with 7.1SW. They recently had to downgrade from a BCM to a MICS due to the BCM's hard drive crashing. They are trying to reuse their headsets, but when they plug the headset in and press the headset button, they get a message that reads "need headset".

 

[allworxguy]

Probably says "Need Handsfree". Turn it on in programming.

Marv ccna

http://www.telemarv.ca

Sales, Installation & Service for Norstar, BCM & Allworx
Serving Ottawa and Eastern Ontario since 1990

 

[norstarboy125]

I agree as I've seen needs handsfree many times and have never seen needs headset.

Charm City Communications

http://www.charmcitycommunications.com

 

[silver987]

You will see the "need headset" if there is no headset plugged in or if it's a cordless, it will always say that. With a cordless the handset must be off hook.

Wayne T

 

[rval80]

Handsfree makes more sense. I'm going by what the customer told me, they may have misread. Thanks.