Hi Guys,
I have a user, who has said a week ago they were able to press the headset button to answer an incoming call, then when the end caller hangs up, the headset button would go off. They moved office last week, from one room to another, Took the phone with them and headset and was just re-patched from the one room to the next. Now they are saying this isn't working that way. They press the headset button still to answer the call and then the headset button stays lit, instead of going off when the caller ends call. They are saying because of this when another caller calls, they have to press the headset button twice then to answer the call.
They are using a Plantronics SupraPlus - HW261N wired headset. IPO 9.1, 1608 handset.
I have said to them that I was under the impression. Pressing the headset button activates the headset feature and then use the appearance key to answer call and drop button to end call. Two of them are adamant it worked with just headset button a week ago.
Does anyone know the official way a standard wired headset should work?
Thank you in advance.
I have a user, who has said a week ago they were able to press the headset button to answer an incoming call, then when the end caller hangs up, the headset button would go off. They moved office last week, from one room to another, Took the phone with them and headset and was just re-patched from the one room to the next. Now they are saying this isn't working that way. They press the headset button still to answer the call and then the headset button stays lit, instead of going off when the caller ends call. They are saying because of this when another caller calls, they have to press the headset button twice then to answer the call.
They are using a Plantronics SupraPlus - HW261N wired headset. IPO 9.1, 1608 handset.
I have said to them that I was under the impression. Pressing the headset button activates the headset feature and then use the appearance key to answer call and drop button to end call. Two of them are adamant it worked with just headset button a week ago.
Does anyone know the official way a standard wired headset should work?
Thank you in advance.