Having "0" transfer to a Call Group instead of extension 10

[justomaha]

Hello everybody,

I'm brand new here and have setup a Avaya Partner ACS for my business. I am trying to add an AA which picks up every new caller. The issue I am having is when a caller presses "0", they are transfered to extension 10. I would like the caller to be transfered to a call group. I have tried forwarding and call coverage but these options will not accept 771 or 71 as an extension. Anyone have any ideas? I've been trying to figure this out for hours. Thanks!

 

[TouchToneTommy]

Tell us which voice mail system you are using with your Partner ACS. If it is Partner Messaging, you have some options. If if is Partner Voice Messaging, not so much.

 

[justomaha]

Sorry, should have included that before. I unfortunately have Partner Voice Messaging. Don't think it's possible?

 

[TouchToneTommy]

You can't change the 0-out on the PC Card Voice Messaging system. It is fixed to Ext. 10

You can put a Cover button on 10, and it can cover to a single extension, not a calling or hunt group.

Personally, I would install an external bell, wire it to an extra extension port. Put a dedicated "Cover-10-XX" button on Ext. 10, and set its Cover Delay to 1 ring.

Put a "Pickup-Ext. XX" button on those that need to answer when the Operator can't.

When the Operator is away, press the Cover button before leaving. When the others hear the bell ring, they press their Pickup button to get the call.

 

[justomaha]

Thank you very much. That's what I was thinking about doing. Do you know if I upgrade to Partner Messaging if I can change 0-out to a call group?

 

[TouchToneTommy]

Oh, yeah. Partner Messaging will let you change to a calling group, which will cover back to a group mailbox to receive a message, which can be placed into anyone's mailbox for retrevial. Works slick!!

 

[justomaha]

Thank you so much for your help! I'm not sure if I should start another thread for this, but you've been so helpful... The only other issue we face with this project is once transfered to 0 (the call group), we would like the call to then be forwarded to a cell phone if not answered after 6 rings. Would that also be possible? Thank you again for all your help!

 

[TouchToneTommy]

Nope, can't happen with your current equipment - you would need to step up to an IP Office to get that type of functonality.