Having issues selecting criteria in historical reports

[atascoman]

I have a 6.0 CCMA that is giving me grief. The users are unable to select any criteria when running a historical report, and it seems to be with any report. When they click on the available link it takes awhile to pop up the selection drop downs. If they click on the list all it just either hangs or doesn't list any info.

They are all full admins with the full data across all serves checked, but they only have access to real time, historical and contact center management modules. The webadmin account works fine. I setup an admin account with full acccess to everything as well and it does the same thing as the other users in regards to not being able to see criteria.

Real time displays work fine for them. Is this a partition membership issue possibly?

 

[bajangsa]

Why do they have full data across all servers - is that necessary? - Try an admin with Standard & Reporting Agents and/or User defined partition, see if that does it, otherwise I would look at the Access Rights.

 

[atascoman]

Not sure why they were setup that way, wil try the other thanks,