Having issue with AA...extension not workinfgas dialed 2

[parkgroup]

MICS 6.0 with 3.0 Call pilot. recent crash and reinstall.

Only if you put a "1" in front of the individual's extension it goes through, otherwise tells you there's no such extension

 

[DigitelD]

Have you verified the extensions to make sure they are exactly what they are supposed to be? i.e. Feature *0

SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP

 

[parkgroup]

Sure have...all the phones seem to have their correct extensions on a F0 check

If you dial in and press 222 you get message that it doesn't exist.

If you dial in and press 1222 you get 222

Why the 1 first...never heard of this before

 

[DigitelD]

Create a new test AA and program it on the main incoming line and test and see if the problem happens again.

SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP

 

[parkgroup]

Do you mean a new table?

 

[DigitelD]

Yes, a new AA from scratch.

SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP

 

[parkgroup]

Created a new table used the same company greeting and smae problem

 

[allworxguy]

Make sure touchtone gate is disabled.

 

[parkgroup]

There's not message in the greeting to dial one

 

[allworxguy]

Just because there is not TTG message doesn't mean it's inactive. CA customer message may be a blank recording.

 

[parkgroup]

It was the touchtone gate.

Don't know how it got changed.

Fixed with thx